There is no way that is WiFi. You would have issues with other devices, too. If the firmware is updated on all the parts, then remind Ecotech that they aren’t Jaebo. Ecotech is a premium brand that sells at premium prices. If they aren’t going to fix it, or replace it, then return everything and get the money back. There are too many options out there to be letting them keep stringing you along and not backup their product. We are customers, not beta testers.