Quite frankly they should not be charging prices like a large company if they can't continually update their customer base on future products. Rather than give an exact problem being faced with the device, they decide to info hide....which in this day and age is catastrophic to a company.I think some of you need to take the emotion out of it. Neptune isn't exactly a large company and while they have a pretty good product line and overall ecosystem there is a lot of effort into launching a new product. I mean honestly take a step back and think about what the device does based on the information you have. If it doesn't measure consistently and you automate something to act based on that information, and it is wrong...think of the complaints then. Not just applicable to Neptune but any of the vendors that are selling measurement units.
In this case the Trident is going to play a pretty large role in their automation ecosystem. It dang well better be right and consistent after launch. Otherwise they will be in for a lot of trouble. So my stance is simple. It is ready when it is ready. Similar to the Cor pumps. Glad they waited because the pumps work great. Now compare that to a similar product that had to revise their product line.
Think about GM in 2007. They had so many issues up front with their vehicles, because they had different designs for every vehicle they made....and they said nothing, deciding to let taxpayers pay the price. It's the same concept except Neptune is private....and the modus operandi of a private company is to keep customers happy. That's why this doesn't make sense.