No Christmas present for me (Geo’s Reef)

[jrizo1]

I am not the type that complains. I normally wait patiently. But when I am told I am getting my product at a certain day, I want it then.
I place and order for a sump back on November 12. I did it before Black Friday to make sure I was on the list before the Black Friday sales. I send my money, a sinnificant amount of money (for me) no questions ask. Then I asked for a delivery day. I was told before Christmas. No problem I know it takes time so I was ok with that. I am even taking a few day off after Christmas to have enough time to do the installation. Late last week (Thursday) I send an email requesting tracking information and I was then told that my sump is not even built yet and the shop is close for the rest of the year.
I guess no Christmas present for me.

 

[Chipp]

Have you gotten your sump yet? I ordered mine on 11/27 i contacted them the middle of january and they said the end of january. It’s now middle of februay and i still haven’t received my sump or update. I know the are are awsome sumps so i am willing to be patient, but they shouldn’t charge you until they start making the sump.