Notifications not working!!

[Vahanyos]

Anyone else having this issue? Not sure if it's from the app or my phone... but I am not getting new notifications or if I do it's displayed out of wack... I've had several replies to my posts and what not but the last notification I have is from 1/16/17... I've refreshed, tried everything. Kind of frustrating

 

[kschweer]

Is this on tapatalk, the R2R app or mobile browser?

 

[Chiefmaster30]

I've been having this issue for 3 weeks now using the r2r app. Tapatalk works fine.

 

[kschweer]

I'm guessing it's an app issue but can't be certain. @revhtree or @mdbannister should be able to look into this.

 

[Vahanyos]

Is this on tapatalk, the R2R app or mobile browser?

R2r app on iPhone

 

[Daniel@R2R Verified Admin]

Have either of you guys tried uninstalling and then reinstalling the app? Can you try that and let me know if it fixes it?

 

[Chiefmaster30]

I have tried that

 

[wkscott]

Have you upgraded your iPhone to the latest software iOS 10.2.1? It was released January 23.

 

[Chiefmaster30]

Yes

 

[wkscott]

Yes

Sometimes after an upgrade you may need to go into the iPhone's settings and make sure that notifications are turned on. Rare but this randomly happens.

 

[Vahanyos]

Sometimes after an upgrade you may need to go into the iPhone's settings and make sure that notifications are turned on. Rare but this randomly happens.

To be clear, it's not notifications that are coming directly on my phone, but I'm the app itself. I have to click my profile and go to my posts just to get to the thread I made and see if people replied :/

I'll reinstall the app and let you know if it does the same thing

 

[wkscott]

To be clear, it's not notifications that are coming directly on my phone, but I'm the app itself. I have to click my profile and go to my posts just to get to the thread I made and see if people replied :/

I'll reinstall the app and let you know if it does the same thing

So you mean your "alerts" from the r2r app aren't showing? Have you tapped on your name above and then gone into "alert preferences" to make sure that the appropriate boxes are checked?

 

[Vahanyos]

So you mean your "alerts" from the r2r app aren't showing? Have you tapped on your name above and then gone into "alert preferences" to make sure that the appropriate boxes are checked?

Yes, what's strange is when I go into my notifications the last activity is 1/16... yet here we are replied and posting back and forth to each other...

 

[wkscott]

Yes, what's strange is when I go into my notifications the last activity is 1/16... yet here we are replied and posting back and forth to each other...

This is because your last ALERT was 1/16 . NOT YOUR last posting. Go into your "alert preferences and unchecj all bo xes. Hit save, then go back and recheck the boxes you want and save again. This should reset the alert preferences.

 

[Vahanyos]

This is because your last ALERT was 1/16 . NOT YOUR last posting. Go into your "alert preferences and unchecj all bo xes. Hit save, then go back and recheck the boxes you want and save again. This should reset the alert preferences.

Didn't see "alert" preferences but I did see the push notifications. Is that what you mean??

 

[wkscott]

Didn't see "alert" preferences but I did see the push notifications. Is that what you mean??

Tap your name at the top of this screen and you should get this dialog box. Alert Preferences is on the left column.

 

[Vahanyos]

Tap your name at the too of this screen and you should get this dialog box Alert Preferences is on the left column.

Line looks totally different bud - not sure if you're on an iPhone.

 

[Vahanyos]

 

[Vahanyos]

 

[wkscott]

Line looks totally different bud - not sure if you're on an iPhone.

I'm on an Android but my screen is showing far more options than you are showing. The 2 operating systems can't be that different. You are at a different place in the app than I am.