- Joined
- Aug 26, 2018
- Messages
- 402
- Reaction score
- 372
- What state or country do you live in
- Canada
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Received my R60, love the tank right out of the box but had fitment issues on the plumbing lines. They are 1/4" short in height and length. Don't want to force anything and waiting for the warranty tech to get back to me Monday (they have been very responsive all day Friday which is awesome)Dudes, the tank has arrived! Now I gotta kick into high gear and get the room ready. The equipment is shipping out soon so I have time to get the room painted and cleaned up. Let’s goooooooo!
Awesome to hear their customer service is on point! Still haven’t opened the crate to see mine yet. It’s killing me but I’m painting the wall the tank is going to be up against.Received my R60, love the tank right out of the box but had fitment issues on the plumbing lines. They are 1/4" short in height and length. Don't want to force anything and waiting for the warranty tech to get back to me Monday (they have been very responsive all day Friday which is awesome)
Looks like a template fabrication issue in their production. I do templates as part of my business in construction so it's an easy fix on their end. I have the tank currently circulating with water with power heads just trying to get surface agitation for gas exchange since it's a new setup. Patiently and anxiously awaiting the solution so I can get this thing fully running
I love the system and integrated features, as well as the mitered tank corners! This will be a hit in the market once everyone is aware
Saturday afternoon update - received an email update this afternoon if you can believe that! They are shipping me out a new set of made pipes to plumb the tank so I can get it fully operational. Nothing like fantastic customer service!
Looks great! Post updates as you go forward please, looking forward to seeing things progress!My good friend Ryan and I carried the tank in the house today.
Wow, I’m blown away by the quality of the tank and stand. The sump has a fantastic fit and finish.
The plumbing was a breeze to install and looks clean.
Love the included ATO. It came with a spout for easy filling which I love.
YouTube overview to come!
Just wanted to do a quick update regarding the plumbing issue I experienced with my r60. Everybody needs to know that the UNS customer service is outstanding. Parker was exceptional not only in his follow-up but also commitment to make sure everything worked properly. I experienced some of the best customer service I've ever experienced with UNS. Thank you Parker, thank you BrandonReceived my R60, love the tank right out of the box but had fitment issues on the plumbing lines. They are 1/4" short in height and length. Don't want to force anything and waiting for the warranty tech to get back to me Monday (they have been very responsive all day Friday which is awesome)
Looks like a template fabrication issue in their production. I do templates as part of my business in construction so it's an easy fix on their end. I have the tank currently circulating with water with power heads just trying to get surface agitation for gas exchange since it's a new setup. Patiently and anxiously awaiting the solution so I can get this thing fully running
I love the system and integrated features, as well as the mitered tank corners! This will be a hit in the market once everyone is aware
Saturday afternoon update - received an email update this afternoon if you can believe that! They are shipping me out a new set of made pipes to plumb the tank so I can get it fully operational. Nothing like fantastic customer service!
This is absolutely incredible! Well done UNS team!Just wanted to do a quick update regarding the plumbing issue I experienced with my r60. Everybody needs to know that the UNS customer service is outstanding. Parker was exceptional not only in his follow-up but also commitment to make sure everything worked properly. I experienced some of the best customer service I've ever experienced with UNS. Thank you Parker, thank you Brandon
Right now I’m using an inkbird 300w but I’m also going to use two 200w moving forward. Just borrowed this one from a friend to get the tank going!What heater did you go with? This is my first time with a Ranco after reading bad review for inkbirds and a ****** experience with APEX back in the day.
2 x 200w for me