Should I be upset or complain?

[Marco_99]

If it were me, I would either ask for my money back or return it. This is 100% false advertising. I don’t care how you wanna sugarcoat it, if you’re gonna dink with photo filters or other BS to falsely represent a product to sell it’s total misrepresentation period. It’s basically just flat fraud and for 300 bucks that’s a big hard no and this practice is only gonna get worse because everybody’s trying to do something to sell their “special” corals. This fetish of trying to get everything looking like a glowing toxic hazmat spill is absurd. That isn’t what a real reef looks like. That’s my rant, thanks for showing up, carry on

 

[dwarfseahorse]

I just attached them thanks for letting me know. Yes I reached out and they simply said that I received what was in the picture. But now I responded with my picture as comparison and I'm waiting for a response tomorrow when they receive the email

For that price I would be mad. Let us know if they replace it like they should or refund your money.

 

[Ben's Pico Reefing]

I have seen heavily saturated photos but this is more than just saturation. It is the same coral but if you say there is yellow there needs to be visible yellow. There is quite a few vendors that do this but mostly with extreme saturation. But I had same issue was photoed as solid yellow but sent a mostly green with hint of yellow. Only messing with the photo would get that. But the price was still not bad. I now learn to usually capture screen and turn saturation down to about 63.

 

[Ben's Pico Reefing]

If you can understand my post above I applaud anyone rofl.

 

[dMiles]

Talk to them.

 

[DHill6]

See what their reply is after they see your photos. I order scolys with yellows, gonis with yellows, corals always match their photos on the website.

 

[areefer01]

You forgot to attach the photo. But have you tried to contact them? It might of been a mistake on their part that they might be willing to fix.

I bet you knew the answer before you hit 'post'

 

[droblack]

I'm all for crazy lighting and colors, and am color blind, but that coral is not at all yellow. Perhaps they should provide a lighting recipe accompanying such corals, but probably doesn't look like that under any lighting. Sad sequence of events, as it is a beautiful and cool coral as is.

 

[Queen City Corals]

Hello,

Thank you for reaching out and sharing your feedback with us. We truly value your input and want to take a moment to address your concerns regarding the image representation of the coral you received.

First, we want to assure you that we strive for transparency and accuracy in all our product images. The coral images on our website are captured using a Canon camera with a macro lens under a 20K blue spectrum lighting setup, which is standard in the aquarium industry for showcasing corals. This lighting enhances the natural fluorescence and coloration of the coral, which is how it would appear under similar blue-spectrum lighting in a reef tank. The photo you took is clearly under a more white daylight spectrum so would make any yellow color appear more green.

However, we understand that the appearance of the coral can vary significantly under different lighting conditions, such as the white light you used to capture your attached photo. White light tends to reveal more of the coral's natural pigmentation without the fluorescence that blue light accentuates. This difference in lighting is likely why the coral appears differently in your photo compared to the image on our website.

Regarding the title mentioning "yellow," we apologize if this caused any confusion. The coloration of corals can be subjective and influenced by various factors, including lighting, water parameters, and individual perception. We aim to provide descriptions that reflect the coral's appearance under the lighting conditions we use for photography.

 

[KrisReef]

Hello,

Thank you for reaching out and sharing your feedback with us. We truly value your input and want to take a moment to address your concerns regarding the image representation of the coral you received.

First, we want to assure you that we strive for transparency and accuracy in all our product images. The coral images on our website are captured using a Canon camera with a macro lens under a 20K blue spectrum lighting setup, which is standard in the aquarium industry for showcasing corals. This lighting enhances the natural fluorescence and coloration of the coral, which is how it would appear under similar blue-spectrum lighting in a reef tank. The photo you took is clearly under a more white daylight spectrum so would make any yellow color appear more green.

However, we understand that the appearance of the coral can vary significantly under different lighting conditions, such as the white light you used to capture your attached photo. White light tends to reveal more of the coral's natural pigmentation without the fluorescence that blue light accentuates. This difference in lighting is likely why the coral appears differently in your photo compared to the image on our website.

Regarding the title mentioning "yellow," we apologize if this caused any confusion. The coloration of corals can be subjective and influenced by various factors, including lighting, water parameters, and individual perception. We aim to provide descriptions that reflect the coral's appearance under the lighting conditions we use for photography.

I have been window shopping at many many LFS that also display their livestock under intense blue light. I have brought home corals from these stores and in my more daylighted reef the colors I bought were not the ones I had when I got home.

It’s a hazard of the hobby, and it’s important for buyers to be aware of this spectral issue especially when purchasing from images, but this can also happen in stores with these amazing lights and fluorescent pigments in corals

 

[towels]

Hello,

Thank you for reaching out and sharing your feedback with us. We truly value your input and want to take a moment to address your concerns regarding the image representation of the coral you received.

First, we want to assure you that we strive for transparency and accuracy in all our product images. The coral images on our website are captured using a Canon camera with a macro lens under a 20K blue spectrum lighting setup, which is standard in the aquarium industry for showcasing corals. This lighting enhances the natural fluorescence and coloration of the coral, which is how it would appear under similar blue-spectrum lighting in a reef tank. The photo you took is clearly under a more white daylight spectrum so would make any yellow color appear more green.

However, we understand that the appearance of the coral can vary significantly under different lighting conditions, such as the white light you used to capture your attached photo. White light tends to reveal more of the coral's natural pigmentation without the fluorescence that blue light accentuates. This difference in lighting is likely why the coral appears differently in your photo compared to the image on our website.

Regarding the title mentioning "yellow," we apologize if this caused any confusion. The coloration of corals can be subjective and influenced by various factors, including lighting, water parameters, and individual perception. We aim to provide descriptions that reflect the coral's appearance under the lighting conditions we use for photography.

You really hit him with the classic corpo response

Could have at least added a disclaimer that it may vary from the image based on lighting, but I’m sure you’ll add that now. (Tidal gardens for example)

It’s a $300 frag lol. Not a good look regardless

 

[RoanokeReef]

The standard practice in the hobby should be photos to have both white and blue pictures. Takes only an extra few seconds with modern lights, I can probably guess why it isn't. And using the term "yellow" for that corals description sure is a stretch.

 

[nickng]

Hey guys I purchased this mushroom from Queen City Corals and just received it. I was expecting a red spattered yellow jawbreaker mushroom from them. But instead received a green eclectus jawbreaker. Although the green eclectus isn't horrible. It left a bad taste in my mouth and I felt kind of deceived. Reason being that the stock photo which was a wysiwyg picture clearly showed and stated in the title, "red spatter yellow jawbreaker mushroom". So the title and the pictures were both false statements. The coral I received is the same as the picture on their site. But their picture was heavily edited to show a yellow jawbreaker. What do you guys think? I attached their stock photo and the photo I took a day after I received it. View attachment 4025188 View attachment 4025190

red splatter yellow jawbreaker should be bright yellow/orange gold with red flecks. It can have some green on certain parts too. But what you have doesn't look WYSIWYG. Also the shape of the mushroom that you got doesn't exactly match what you see in the advertisement

 

[sfin52]

Green rfa are yellow under intense blues

If it were me, I would either ask for my money back or return it. This is 100% false advertising. I don’t care how you wanna sugarcoat it, if you’re gonna dink with photo filters or other BS to falsely represent a product to sell it’s total misrepresentation period. It’s basically just flat fraud and for 300 bucks that’s a big hard no and this practice is only gonna get worse because everybody’s trying to do something to sell their “special” corals. This fetish of trying to get everything looking like a glowing toxic hazmat spill is absurd. That isn’t what a real reef looks like. That’s my rant, thanks for showing up, carry on

It's not but photogrpahed under heavy blues. RFA do the same thing. Always ask for pics under white and different spectrums.

 

[Trent H]

Wow

 

[officialreefbros]

Hey guys I purchased this mushroom from Queen City Corals and just received it. I was expecting a red spattered yellow jawbreaker mushroom from them. But instead received a green eclectus jawbreaker. Although the green eclectus isn't horrible. It left a bad taste in my mouth and I felt kind of deceived. Reason being that the stock photo which was a wysiwyg picture clearly showed and stated in the title, "red spatter yellow jawbreaker mushroom". So the title and the pictures were both false statements. The coral I received is the same as the picture on their site. But their picture was heavily edited to show a yellow jawbreaker. What do you guys think? I attached their stock photo and the photo I took a day after I received it. View attachment 4025188 View attachment 4025190

The part that gets me is the title calling it a yellow jawbreaker. To have it named that there shouldn't be a huge swing of green to yellow under lights.

 

[exnisstech]

This is exactly why I no longer purchase coral online. When everything around the coral is purple including the white frag plug it tells me the colors are not accurate, I don't care what lighting is being used. Also when I see coral cut and pasted on a total black background I just leave the site.

 

[CoralB]

.

 

[Ben's Pico Reefing]

I was looking and inquired about some of the elegance I had seen coming in that were sold. Now makes me wonder if they were really that color...

 

[nickng]

I just attached them thanks for letting me know. Yes I reached out and they simply said that I received what was in the picture. But now I responded with my picture as comparison and I'm waiting for a response tomorrow when they receive the email

I rotated the pictures,it looks close in shape to the WSIWYG but key differences in protrutions and markings. see highlight. even the rock it's attached to looks different, unless it's the angle of the shot.