Trident FAQ (official)

Discussion in 'Neptune Systems' started by Terence, May 7, 2019.

  1. Kyl

    Kyl Valuable Member R2R Supporter Build Thread Contributor

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    @Terence, after this initial release period will reagents eventually be purchasable via a LFS / online vendors?
     

  2. ReeferBean

    ReeferBean Valuable Member R2R Supporter

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    Yes thanks I edited my post.

    I will leave the questions to the experts lol
     
  3. Dr. Reef

    Dr. Reef Always at your service R2R Supporter R2R Excellence Award Reef Squad Article Contributor Build Thread Contributor

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    @Terence It was a hint..... for new product..
     
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  4. Terence

    Terence Valuable Member R2R Supporter Platinum Sponsor Partner Sponsor 2019

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    That is the plan. We have some storage and other requirements they will need to meet, but there should be at least one LFS in each major market as well as at least one major online option in a few months.
     
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  5. Kyl

    Kyl Valuable Member R2R Supporter Build Thread Contributor

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    Hopefully that extends to the frozen North, in time :) Thanks
     
  6. Hitch08

    Hitch08 Active Member Build Thread Contributor

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    Terence - really enjoyed the presentation last night. It was fun to see how excited you guys are to launch this product.

    I was able to place my order for one. I'm really looking forward to getting it up and running.

    Good luck to those trying to order tonight!
     
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  7. kharn101

    kharn101 Active Member

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    @Terence any luck with BRS? I have been refreshing for 15 minutes straight...did not even see it to add to cart
     
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  8. Rosie

    Rosie Member UK Reef Club Member Build Thread Contributor

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    Hi @Terence

    You mentioned the release for the international market will be in a couple of months, I'm from the UK and really looking forward to getting the Trident.

    I have a couple of questions.

    Is the delay due to the logistics of how the get the calibration/regents over to us?

    Do you have a rough month in mind of when it will be released over here?

    Also, you mentioned servicing, will we have to ship the trident from the UK to USA or will there be one based somewhere in Europe? Or will it just be recommended to sef service the trident?

    Thanks in advance!
     
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  9. JDnKY

    JDnKY Active Member R2R Supporter

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    So, I went to bed early last night and didn’t see the notification until I woke up at 5:30 am, by which time they were all sold out. @Terence can you please tell us when the next batch will be released to the retailers? Btw- this was a terrible way to release such an anticipated product. You knew you had thousands of people wanting this thing and you release it in the middle of the night with no notice to your loyal customers and what, a hundred units?
     
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  10. ADAM

    ADAM Valuable Member R2R Supporter Partner Member 2019

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    @Terence if Neptune has a booth a local reef show this coming weekend would someone be able to buy one there or will the Trident only be sold through other retailers?
     
  11. docwells

    docwells Member

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    I'D like to know that also
     
  12. leepink23

    leepink23 Valuable Member R2R Supporter Build Thread Contributor

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    I have specific questions:
    How sensitive is it to micro bubbles? Can I put it in my skimmer section?
    Will it know my night schedule if I have two sets of lights running different times, plugged into eb outlets?
    Are there videos or will there be videos on how to do the service yourself as that is an option I am interested in?

    Thanks in advance!
     
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  13. acesq

    acesq Well-Known Member

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    @Terence : I took a look at the web pages you link to in the first post. Crazy informative! It still won't be enough -- people tend not to RTFM -- but I appreciate all the work you guys put into it. Good job and good luck!
     
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  14. MJNTWise

    MJNTWise Active Member R2R Supporter

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    So when's the next round of releases?????
     
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  15. stevenlu

    stevenlu Active Member R2R Supporter

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    Which online vendors will be carrying them?
     
  16. Benibarra23

    Benibarra23 Member Reef Tank 365

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    I heard weekly.
     
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  17. rbarr110

    rbarr110 Active Member R2R Supporter

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    In the Lets Talk Reef video they said that you should absolutely not put the sample line in an area where micro-bubbles.
     
  18. alex77619

    alex77619 Active Member Reef Tank 365

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    I have an APEX classic, is a new APEX head available for purchase to upgrade my system to be compatible for the trident?
     
  19. JAMSOURY

    JAMSOURY Well-Known Member

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    Can the vendors just do a preorder and put us in line so I don’t have to anxiously keep checking back to buy one? Just a thought

    Take my money!
     
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  20. Thales

    Thales Well-Known Member R2R Supporter Expert Contributor

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    Mine is in the overflow chamber, no problems for the last 6 months or so.
     
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