I do not think this is a correct recommendation. If he installed the reagent a week ago, it is totally unrelated to the needles sucking air due to being slightly crooked. The bottles are full. The printed solution would only apply to users who are having it happen in the last week or two.
Trident FAQ (official)
- Thread starter Terence
- Start date
- Tagged users None
Users Who Are Viewing This Thread (Total: 4, Members: 0, Guests: 4)
I do not think this is a correct recommendation. If he installed the reagent a week ago, it is totally unrelated to the needles sucking air due to being slightly crooked. The bottles are full. The printed solution would only apply to users who are having it happen in the last week or two.
Brasileiro561
Active Member
Harold is correct. the inserts won't help you if you have more than 25% in the bottle
I am having this same issue I’ve been gathering info for past 3 months to prove this along with my complaint of only getting max 6 weeks from 2 months of regent on the lowest setting 4x a day and never performing anymore then the programmed tests. I have graphs that show the cal and mag both raise very high over 3-6 day period about 35-45 days after regen replacement. Only thing that fixes my numbers is to replace all regents. Then numbers read proper on next test. Till about 35-45 days later even tho Neptune’s sells these as 2 month supply. Is anyone out there actually getting 2 months I’d love to hear if it’s true. Also I did use an old regen bottle and cut side off to check and adjust the height of the needle in bottle it was off a little bit did not fix my issue. Is it possible it’s not from sucking air but from just bottom of the bottle not getting shaken for the month ? Anyways when I have time I’ll probably send in support ticket aswell
Most likely it is sucking some air from the tube when reagents are low, I would suggest adjusting it to be vertical and close to the bottom of the container.
And/or just submit a ticket to Neptune
Charles4400
Well-Known Member
When I submitted my ticket with CA rising when reagents were low, they asked me to give permission in the trident so they could look directly into it and see the my graph and pattern of level rise themselves. They then called to explain situation and gave a short questionaire to collect more data about the problem.
Open a ticket.
Charles4400
Well-Known Member
Here's my climb, this was actually the worse it has ever been since the life of my trident. It read so high it eventually just read 0 and wouldn't give me any reading after that. Guess when I replaced my reagents? Lol!
Btw I forgot to add to my post that when these issues happen with cal and mag at only 42-45 days the regents are at 20-26% on average. I would not consider that low. And I did straighten the straw in bottle to try to be close to bottom as possible without actually touching it
If people are only getting 75% of their reagent out of each bottle, then reagent prices need to drop by 25%. It appears the Trident is unusable at that point.
There needs to be a design chnage to address this major issue.
There needs to be a design chnage to address this major issue.
U
User1
Guest
What makes you say it is unusable? There are no signs of that. During their live stream on Feb 20th they said there is a known issue with Ca/Mg drifting but it was only affecting 1% of the user base. This doesn't seem to jive with your comment above.
As far as reagents go they are overfilled to allow reagent use during calibration. No, if you are going to ask is that 25% no. It isn't.
What is that 1% based on? I bet there is a lot more than that and it seems like a result of a flaw in the design and can affect everyone because of it.
If people are having to replace reagents at 75% use than the price of reagent needs to come down proportionally. People arent getting "2 months" out of their supply under those circumstances.
I'm an avid Apex supporter and owner, but this isn't acceptable or typical of their products. I'm sure they would agree too.
U
User1
Guest
Ask Neptune. They are not my numbers - they are the numbers they presented in the live stream when it was discussed.
As far as reagent use goes the only answer I can give you is what they also hinted at in the same stream. I'd recommend you watch it if you haven't already and that is testing. See, people are testing more than what they said they would when polled originally. So reagents are being used more than what was projected which leads to two things:
1. Higher demand in reagents which leads to shortage (not to mention pandemic)
2. Delay of Trident release to EMEA
That is what I know based on what they said in the live stream. I think if there was a higher percentage of issues then it would be a flaw. Hanging out on their forums and a few others I just do not see the numbers reflecting a flaw as you alluded to.
However, that doesn't mean I can't be incorrect. Just my opinion is all for what it is worth. Hope you are having a great weekend.
ADAM
@AK_Reefs on Instagram
The Alk/Ca/Mg level you maintain plays a role in the time reagent will last. If your tank Ca is 450 vs 380 you will use a more reagent each test. The 2 month time frame, I believe was said to be based on natural sea water levels. When I kept my tank at 9dkh, 440Ca, and 1300Mg I normally got around 6 weeks out of the “2 month” set.
Also the reagents are designed to be changed we’ll before 0%. I’ll look thru the early videos to verify but I believe they said most would need to change the reagent when 15-20% remained. At my prior mentioned stats I usually needed to switch reagents around 20% remaining.
I can speak from experience about the pickup tube being slightly out of plumb will effect reagent needing to be changed several percentage points before one that is plumb. I have put a small piece of tape on the top to hold the tube in place. This way when the drawer is closed any pressure on the tubing hopefully will not cause the tube to shift slightly. When I replace the reagent I hold the top and twist the bottle off and on so that I don’t have to realign the tube each time. Since aligning and securing the pickup tube holder I have seen an increase in reagent life. I was usually replacing around 20% but as of now my Alk test estimates 14% and is still reading as expected. I’ll know in a couple weeks if the alignment made any difference in the B&C reagent life.
Another place to visually inspect is the tubing manifold. If the tubes are not seated fully on the manifold behind the drawer you can get air leakage which would skew your results also.
Also the reagents are designed to be changed we’ll before 0%. I’ll look thru the early videos to verify but I believe they said most would need to change the reagent when 15-20% remained. At my prior mentioned stats I usually needed to switch reagents around 20% remaining.
I can speak from experience about the pickup tube being slightly out of plumb will effect reagent needing to be changed several percentage points before one that is plumb. I have put a small piece of tape on the top to hold the tube in place. This way when the drawer is closed any pressure on the tubing hopefully will not cause the tube to shift slightly. When I replace the reagent I hold the top and twist the bottle off and on so that I don’t have to realign the tube each time. Since aligning and securing the pickup tube holder I have seen an increase in reagent life. I was usually replacing around 20% but as of now my Alk test estimates 14% and is still reading as expected. I’ll know in a couple weeks if the alignment made any difference in the B&C reagent life.
Another place to visually inspect is the tubing manifold. If the tubes are not seated fully on the manifold behind the drawer you can get air leakage which would skew your results also.
kamikazereefer
Active Member
Hi guy need help Got my trident 2 week ago
Plug it and install it and everything was going good all readings was matching my other test kit
After 1 week I did the calibration following every step Right after the calibration the calcium jump to from 435 to 485
440on salifert 3 test in a row
so I reduce my dosing and calcium is still going up with no calcium dosing and 60 ml of esv alk to keep alk up
my tube is out of the sump for 24 hour now and my trident now reading 515 and salifert reading now390 just don’t know what to do alk and mag still on point
what should I do now ??
Plug it and install it and everything was going good all readings was matching my other test kit
After 1 week I did the calibration following every step Right after the calibration the calcium jump to from 435 to 485
440on salifert 3 test in a row
so I reduce my dosing and calcium is still going up with no calcium dosing and 60 ml of esv alk to keep alk up
my tube is out of the sump for 24 hour now and my trident now reading 515 and salifert reading now390 just don’t know what to do alk and mag still on point
what should I do now ??
What does that mean, "my tube is out of the sump for 24 hour now"?
I dont really understand what you are trying to do- I would recommend submitting a ticket to Neptune. There are several things that could have gone wrong with calibration, such as not placing the calibration fluid at the same height of where you are normally drawing sample water, etc.
You are also assuming that the salifert kit is correct- it very well may not be. If you have leftover calibration fluid, I recommend you test that with your salifert kit to ensure the kit it is reading accurately- it should match the numbers on the bottle..
Similar threads
- Price: 650
- Shipping Available
