Trident Questions

[Timothy Davis]

Hello Everyone!

I bought an Apex Trident secondhand 3 months ago. Before using it, I opted to do the DIY Service kit. After replacing the components within the service kit, I fired the unit up and it worked like a charm. Fast forward to now... I am getting a Test B Fail. There is slight evidence of reagent in the unit. The sample and prime do NOT fail, the cuvette fills with both water and reagent. Just the test itself continues to fail. The software is updated. I have removed all of the reagent supply lines and the center manifold and soaked in hot water and forced water through the lines and ports. I am confident that all of the lines are clear of any clogging as well as the manifold. Water supply and drain lines are also clear. I re-ran the tests with NEW reagents, and still no luck. I complied with the Trident troubleshooting process, and it was recommended by Apex to go through the service.

Before I go spending another 175-200 dollars on this unit, does anyone have any other DIY troubleshooting ideas I could perform or look at?

 

[Waters]

If the vial fills with both reagent and water, I think you have done everything you can unfortunately. Normally the issues lie with a clogged or "inserted incorrectly" line somewhere. Sounds like an issue with the main board maybe?

 

[Coolcasino]

When the Trident gives a test fail it means that it has drifted to much from the previous test results. It's a fail safe that the Trident has in case it's a wrong test result and controlled dosing might use that result to dose or not dose appropriately Recalibrating the Trident usually solves the issue. If not you need to first go into the Trident settings and check factory default. Update. Wait about a minute then check off factory result if it is still checked and then check restart Trident. Update. Once the Trident finishes reinitiating go ahead and run a combined test. The test results might be wrong. But this should clear the error. If the trident is successful then go ahead and calibrate the trident. If not successful you will need to send it in for service.

 

[KQuillan]

When the Trident gives a test fail it means that it has drifted to much from the previous test results. It's a fail safe that the Trident has in case it's a wrong test result and controlled dosing might use that result to dose or not dose appropriately Recalibrating the Trident usually solves the issue. If not you need to first go into the Trident settings and check factory default. Update. Wait about a minute then check off factory result if it is still checked and then check restart Trident. Update. Once the Trident finishes reinitiating go ahead and run a combined test. The test results might be wrong. But this should clear the error. If the trident is successful then go ahead and calibrate the trident. If not successful you will need to send it in for service.

Thank you. I am having the same issue. Replaced the reagents and got the B fail also. Tried everything so running this now to see if it will clear the error.

 

[KQuillan]

Thank you. I am having the same issue. Replaced the reagents and got the B fail also. Tried everything so running this now to see if it will clear the error.

Nope. :(

 

[Gtinnel]

Nope. :(

If I have a failed test after replacing the reagents it sometimes is one of the reagent lines gets kinked when sliding the tray back in. It may not be your problem but I would try to adjust the lines and run the test again to see if it helps.

 

[Coolcasino]

Nope. :(

Let's try removing the tinted window so we can see the cuvet. Prime the selected reagent that is failing. Make sure that it's filling and that you aren't getting any air bubbles.

 

[KQuillan]

It's using the reagents, just not reading it. I'm still getting Test B Fail, with a zero reading. I submitted a trouble ticket.

 

[Salahunreal]

It's using the reagents, just not reading it. I'm still getting Test B Fail, with a zero reading. I submitted a trouble ticket.

same as my issue. Bought a new trident few years back but couldn't use it until a month ago and getting test B fail.
Neptune said we can't help with the gurantee as it was bought 5 years ago but I wanted to see how did it go with you?
what was the fix or they have replaced it for you?

 

[KQuillan]

same as my issue. Bought a new trident few years back but couldn't use it until a month ago and getting test B fail.
Neptune said we can't help with the gurantee as it was bought 5 years ago but I wanted to see how did it go with you?
what was the fix or they have replaced it for you?

I ended up taking my Trident apart myself, cleaning everything, flushing the lines, and reassembling it. Been fine ever since.

 

[Rjramos]

So , I went through the exchange with them, for refurbished 2nd unit. This one was giving test B Failed also with reagent leak in the case bottom. I went through clearing B regent line to the manifold, that didn’t work. Went online and saw a guy cleaning out manifold with wire. I did the same and sure enough the manifold at B connection had a solid clog. I cleared it with wire and now working good. This you did but you soaked, I would run a wire through the B manifold connection on yours, although you say, the curvette is receiving reagent. If not, the default to factory and restart someone above suggested might work. If not , send it in for a swap!