Vortech is AMAZING!!!

[downhill_biker]

Just wanted to share a Customer Support Success Story:

I just bought a used vortech, and had some issues with it, the wetside was vibrating pretty badly, and the wavedriver wouldn't turn on.

Sent it in to vortech. They called me today and while on the phone with Steve he checked the driver. It wouldn't turn on, the electrical guy stuck his hand out, and noticed immediately that the power plug solder that connects it to the board was broken.

As the electrical guy fixed the driver, Steve replaced the whole wet side with new parts. Including a new magnet, shaft, bushings, and housing. The only thing that is old on my wetside is the back plate.

The electrical guy brought the board back in, they put it all together and he said it worked flawlessly. This was all while on the phone with Steve.

Even better is that the pump was second party to me, and slightly out of warranty. He said he would stretch the date, and do it for free.

I have never seen customer support like this before! He seached for my package, opened it, commented on my quality packing, and fixed the pump on the spot within 15 minutes! I AM SO FREAKING HAPPY WITH THEIR SUPPORT!!!

 

[Supreme Reefs]

I definitely agree i had to send my pump back because the impeller was jammed and i believed i talked to Steve, very very nice guy to deal with. Vortech really does have outstanding customer support. :)

 

[MentalDragon]

Good think to know in case I have problems with mine :)

 

[AlexStinson]

vortech has always been great to me.

 

[Leslie Hempel]

hello all, i have one and am very impressed with it, its been running 2 years now.. looking at pruchasing another..luckily the importer is a great guy and is very quality and service orientated..

 

[aerius007]

I thought the same thing the first time mine went bad, great customer service. It wasnt until the third or fourth time I had issues that I thought, wow, I really shouldnt have to deal with customer service this often.

 

[revhtree]

I have never had issues with mine. :)

 

[gparr]

Have had mine almost three years and not had any problems, whatsoever.
Gary

 

[SDguy]

I still love mine, even after 3 return for service issues (Gen1). I just bought a second one at RAP for the 150g upgrade :D