Not many people know but, Vortechs really need to be broken in properly. First, I would disassemble it and make sure everything looks good, rinse it down and put a little o-ring grease on the back of the magnet where it touches the flat white ceramic disk. Reassemble it and make sure it snaps into place fully.
For your case use the thin spacer and install the powerhead and run it on normal (constant) at 5% for 24 hours. Every 24 hours go up another 5% and so on until you get to maybe 60% or whatever your aquarium can handle. At that point you can program it to do whatever. This typically takes about 2 weeks at most.
For reference:
https://support.ecotechmarine.com/hc/en-us/articles/360020863294-VorTech-Wetside-Break-in-Procedure-