Yep, welcome to the #BannedfromRedSeafacebook group. I got banned for posting pictures from there to here.
What's up with the recent Red Sea Tank failures? 750XXL ? *UPDATE* Design Flaw CONFIRMED by Red Sea !!!
- Thread starter Doostur
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Doostur
I'm a Derpus
Yep garbage company and garbage facebook group. But can you give some details on what you posted or what happened?
Ross Petersen
Well-Known Member
Nothing unprofessional or untoward has been said - that's the peculiar thing. I've been academic in all regards.
I'm still ~confident in Red Sea's customer service but conscientious of the long-term stability of the system.
The Facebook group will not let users share any constructive feedback. That's concerning - how do products get better? They have branded constructive feedback as 'trolling' - which to be fair, I'm sure some is. But most are legit folks with legit concerns.
Ross Petersen
Well-Known Member
Argh! I trust the myriad of feedback - here and elsewhere - in some way shape or form, will promote transparency and product advancements...
PerplexyHexy
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I owned a 425xl for about 6 months... when I saw how garbage the build quality was I was pretty much over the tank and sold it. I truly just was not confident in their product... the overflow and cheap plumbing material and undersized plumbing just turned me off... I made a 3 tank, 2 huge sump, 400 gallon frag system just under what I paid for that 425xl and way more confident in the fact I built it... When I first bought the tank the pipe everyone talks about for the return piece was stripped and loaded with over 10 layers of teflon tape... water shot all over my living room and killed my Maxspect Razor power supply and on my brand new Apex... I called them up and they gave me a hard time about getting a new piece... At that time it was hard to find a dealer around to find spare parts... I think her name was Amanda... she was extremely rude and refused to work with me... The quickest she said they could get me the part was a week... I just ordered the part from marineandreef.com which got it to me in a day... lol! Since then, I will never buy a RedSea product again... NOTHING!!! Sorry, had to add to this... It had to take me dropping $2300 on that setup to figure it all out
Got a redsea reefer 350, purchased in 2017.
Recently I noticed my doors were unable to close properly. Upon further inspection, I noticed that the front support seems to be uneven.
Look at the area where the middle support is, you can see there’s a “hole” there and the whole thing looks uneven.
I don’t have the tools to measure the level of tank. However using the iPhone “measure level” function, I found that the level of the left side of the tank is slightly off by 1 degree.
Is this dangerous....I’m feeling paranoid right now.
Recently I noticed my doors were unable to close properly. Upon further inspection, I noticed that the front support seems to be uneven.
Look at the area where the middle support is, you can see there’s a “hole” there and the whole thing looks uneven.
I don’t have the tools to measure the level of tank. However using the iPhone “measure level” function, I found that the level of the left side of the tank is slightly off by 1 degree.
Is this dangerous....I’m feeling paranoid right now.
One easy way to check level is to use a ruler or tape measure. Measure from the top edge of the aquarium to the water line in all the corners. You will quickly see what is off. Do this with pumps off and with calm water.Got a redsea reefer 350, purchased in 2017.
Recently I noticed my doors were unable to close properly. Upon further inspection, I noticed that the front support seems to be uneven.
Look at the area where the middle support is, you can see there’s a “hole” there and the whole thing looks uneven.
I don’t have the tools to measure the level of tank. However using the iPhone “measure level” function, I found that the level of the left side of the tank is slightly off by 1 degree.
Is this dangerous....I’m feeling paranoid right now.
An inexpensive level will be a tool you will use for ever go buy one. You won’t regret it.
Ross Petersen
Well-Known Member
I was deleted from FB group - for reason I am uncertain. Asking questions on this topic can get you banned from the FB group it appears. I trust Red Sea will distance themselves from the Red Sea FB group... which is reportedly run independent of the company.
Ross Petersen
Well-Known Member
The crazy thing is that I support Red Sea... just bought a new RS peninsula, dosing chemicals, etc.
Montiman
Valuable Member
When my air conditioning failed and nuked my tank the HVAC guys told me they had never seen wear on an HVAC system like mine except in maritime conditions, and that special maritime units are made for those areas. Since my HVAC is over a decade old now I am considering replacing it with a maritime unit when the time comes.
Man, I'm in the same boat as you right now.
I just put together a 350. I had a 525XL that I bought used at my old home and was pleased with the build quality! But this brand new 350 seems completely inferior in every way -- maybe it's just me or did the material quality change? (Or maybe cheaper materials on the smaller tank stand b/c less weight). Looking at the stand design alone I will never order another. No matter what I do I can't get my sump to rest with all corners on the stand -- I think the sheet it rests on is warped. The tank itself looks good, as far as I can tell, and is bang on level and supported at all pads. EXCEPT THE MIDDLE PADS that are impossible to shim under the stand! I'm lucky my stand appears supported under there. I'd consider this a design flaw and a total red flag for people looking into putting these tanks on imperfect flooring. I didn't notice this detail on my 525 because I bought it used and put it on perfect floor. Additionally the standpipes, while they don't leak, do not sit perpendicular to the tank and the overflow bulkheads were drilled off center from the overflow box, preventing the snaps that hold the pipes to the stand from aligning properly.
I don't think my 350 will hold up long-term and I think within the year I will be transitioning (yet again) to another tank with a sturdy steel or aluminum stand. It's not fun inspecting the seams frequently on a $2000 tank you just bought.
Sorry, needed to vent my experience here as I'm distraught over this.
Got sent this by my mate with a 750xxl last night....
Obvious separation in the seam between the white lines.
Has anyone else in this position suffered a catastrophic failure or has the tank just leaked? He's contacted Red Sea but I'd hate to see it pop while he's waiting to hear back from them.
Obvious separation in the seam between the white lines.
Has anyone else in this position suffered a catastrophic failure or has the tank just leaked? He's contacted Red Sea but I'd hate to see it pop while he's waiting to hear back from them.
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Got sent this by my mate with a 750xxl last night....
Obvious separation in the seam between the white lines.
Has anyone else in this position suffered a catastrophic failure or has the tank just leaked? He's contacted Red Sea but I'd hate to see it pop while he's waiting to hear back from them.
does he have the new brace in place?
Jase4224
Well-Known Member
So the damage was done before the brace was added? I can see there is a brace installed in the pic.Got sent this by my mate with a 750xxl last night....
Obvious separation in the seam between the white lines.
Has anyone else in this position suffered a catastrophic failure or has the tank just leaked? He's contacted Red Sea but I'd hate to see it pop while he's waiting to hear back from them.
hopefully the brace prevents further damage until it can be replaced..
I'm guessing so. I went and had a look in person this morning and it hasn't gotten any worse since yesterday. It's about 1/8" wide and 12-14" long (I didn't have a tape handy to measure it). He's made initial contact with Red Sea and is waiting for a decision from them as to what they're going to do, it's still under warranty so IMO it should be replaced.
Got sent this by my mate with a 750xxl last night....
Obvious separation in the seam between the white lines.
Has anyone else in this position suffered a catastrophic failure or has the tank just leaked? He's contacted Red Sea but I'd hate to see it pop while he's waiting to hear back from them.
Is that on a Red Sea stand?
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