What's up with the recent Red Sea Tank failures? 750XXL ? *UPDATE* Design Flaw CONFIRMED by Red Sea !!!

[Snoopdog]

Oh and we did have one laugh through the stressful move. We started with one tiger tail cucumber, now we have three.

 

[brandon429]

Might have to change my tank, so...

My Red Sea 425 XL has a seal issue and I am currently speaking with them to get a replacement. So I might have to empty my tank, take it apart and rebuild a new one. 1) Any and all comments/tips/suggestions are welcomed! 2) If I am going to do this, I will also make some changes to corals and...

www.reef2reef.com

 

[brandon429]

reason to sticky this thread: that reefer thought the issue was one-off and didn’t know it’s a pattern.

 

[Snoopdog]

I am not buying the 3ullsh!t everyone is saying about them being moved. I have had some type of aquarium for 35 years now, many were moved on a whim when I wanted to try something different and not one time have I had a cracked pane or a seam failure. Something about either the bond of their silicone or the stand is the cause. I am leaning more on the sealant just being substandard or their application method sucks. And if the debate is that somehow their tanks are that fragile and cannot be moved without being compromised and somehow that is acceptable, well sorry but I do not want that product.

This is heart breaking for me though. My back glass was almost completely covered in coral which was my goal, I wanted coral completely covering everything but my viewing areas, I was months away from that. This also set me back quite a bit of money and not a negligible amount either. I will not ever purchase anything else with a Red Sea stamp on it, I always fight with my dollar on a company that has poor practices.

Either way I am moving past it, different brand of tank now and slightly bigger. My corals are slowly opening back up and with luck within a few weeks they will have adjusted to the new lighting (not red sea) and the shock of all of the change.

 

[Turbo's Aquatics]

If the stands for the larger tanks are anything like the one for the RSR170 (which is basically an Ikea type stand) then I would say the stand is at the core of all issues

 

[Snoopdog]

If the stands for the larger tanks are anything like the one for the RSR170 (which is basically an Ikea type stand) then I would say the stand is at the core of all issues

I noticed there was a slight dip in the middle of my stand, not huge but enough to notice. I could not tell if there was actually a gap between the glass and the leveling pad or not. I was a little put off about how they used MDF material around salt water, even if they coated it with epoxy or whatever they use. My new stand is maple and in a lot of places is 1.5" thick.

 

[Snoopdog]

I am truly humbled by reading that effort, your significant other is a trooper 100% as well, that's simply full on reef tank surgery with complication guiding required afterwards with full family support required in order not to lose thousands of dollars in life not even counting the thousands of dollars that time in establishment is working. that's excellent reef tank emt response man. excellence under presh

She has gotten into the hobby as much as I am, but we both have our different roles we fill, she is the water tester and coral placer. She was out there in the cold helping me tear down the red sea, that Sunday she spent hours with a box blade scraping the silicone off the glass to form our new expensive glass shelves in the garage.

 

[brandon429]

Dealing with Redsea, help please

Ok, so my redsea 625G2 has spung a small leak on a side seal. Here's how the redsea support has gone do far: 1. I sent in original email/ticket. 2. They ask for pics of the tank, video of the leak, pic of the serial number and receipt. 3. I provided all of it. 4. They ask for another video...

www.reef2reef.com

 

[brandon429]

design flaws are at red alert level regardless of the cause. There’s no possible way I would own one even if the stand was solid granite and leveled

if a red sea tank was given to me, I’d throw it away. This is a five year old thread on the matter, new entrants daily

I've asked reefbuilders to do a review on the matter, awaiting disposition of the request.

 

[Snoopdog]

design flaws are at red alert level regardless of the cause. There’s no possible way I would own one even if the stand was solid granite and leveled

if a red sea tank was given to me, I’d throw it away. This is a five year old thread on the matter, new entrants daily

I concur.

 

[Turbo's Aquatics]

I noticed there was a slight dip in the middle of my stand

There should be no dip whatsoever. Rimless glass tanks absolutely require a solid, flat, well supported surface. Rimmed tanks are different in this regard, you can support a 120g 2x2x4 tank just by the 6" along each corner if you have to (any longer than that requires full support around the perimeter).

Both rimless glass and acrylic require flat solid full support. Glass need compressible material under it, like neoprene or white polystyrene foam, but this is to account for and remove the effects of any pokey items on the stand surface that would cause glass to shatter, not to be a buffer for providing 100% true even support.

So yeah, if the larger stands are made with coated particle board (melamine, etc), I'd say you have better odds of that being the root cause of the issue vs all in on one number on the roulette table.

design flaws are at red alert level regardless of the cause. There’s no possible way I would own one even if the stand was solid granite and leveled

if a red sea tank was given to me, I’d throw it away. This is a five year old thread on the matter, new entrants daily

Personally I think the tanks themselves are not the problem. Show me someone who built their own quality stand and still had a seam blow? Either way I think Red Sea screwed the pooch when they went with that cheap --- stand. Beyond that I could see not trusting any other decisions they made

Like their app. What a piece of junk that is.

 

[Cell]

The G2's have entered the chat.

Dealing with Redsea, help please

Ok, so my redsea 625G2 has spung a small leak on a side seal. Here's how the redsea support has gone do far: 1. I sent in original email/ticket. 2. They ask for pics of the tank, video of the leak, pic of the serial number and receipt. 3. I provided all of it. 4. They ask for another video...

www.reef2reef.com

 

[Christian0505]

My e260 just failed.

9 hours later, I had to go local and pick up a tank for 2k so I did not lose all my fish and coral.

had the same tank, same issue. I could actually put about 5 sheets of paper between the bottom of the tank and the cabinet, with an air bubble inside the seam. Emailed red sea about it, and I got a response that I shouldn’t worry about it if it didn’t get worse…. I ditched the whole tank…

 

[Snoopdog]

There should be no dip whatsoever. Rimless glass tanks absolutely require a solid, flat, well supported surface. Rimmed tanks are different in this regard, you can support a 120g 2x2x4 tank just by the 6" along each corner if you have to (any longer than that requires full support around the perimeter).

Both rimless glass and acrylic require flat solid full support. Glass need compressible material under it, like neoprene or white polystyrene foam, but this is to account for and remove the effects of any pokey items on the stand surface that would cause glass to shatter, not to be a buffer for providing 100% true even support.

So yeah, if the larger stands are made with coated particle board (melamine, etc), I'd say you have better odds of that being the root cause of the issue vs all in on one number on the roulette table.


Personally I think the tanks themselves are not the problem. Show me someone who built their own quality stand and still had a seam blow? Either way I think Red Sea screwed the pooch when they went with that cheap --- stand. Beyond that I could see not trusting any other decisions they made

Like their app. What a piece of junk that is.

If you are talking about Reefbeat, I hated that app. Not to mention I have about 30 devices in my house that hook to my Unifi network, the redsea lights were the only devices that seemed to always keep a poor connection and they were within feet of an access point. The lights are encased in metal, not great for getting a signal out.

 

[piranhaman00]

Dealing with Redsea, help please

Ok, so my redsea 625G2 has spung a small leak on a side seal. Here's how the redsea support has gone do far: 1. I sent in original email/ticket. 2. They ask for pics of the tank, video of the leak, pic of the serial number and receipt. 3. I provided all of it. 4. They ask for another video...

www.reef2reef.com

The G2's have entered the chat.

Dealing with Redsea, help please

Ok, so my redsea 625G2 has spung a small leak on a side seal. Here's how the redsea support has gone do far: 1. I sent in original email/ticket. 2. They ask for pics of the tank, video of the leak, pic of the serial number and receipt. 3. I provided all of it. 4. They ask for another video...

www.reef2reef.com

Really unbelievable

 

[Christian0505]

had the same tank, same issue. I could actually put about 5 sheets of paper between the bottom of the tank and the cabinet, with an air bubble inside the seam. Emailed red sea about it, and I got a response that I shouldn’t worry about it if it didn’t get worse…. I ditched the whole tank…

 

[Cell]

I bet you Cedric would feel differently if the tank was in his own home.

 

[SpyC]

I'm happy when I was looking for my firat tank in a decade I decided against red sea because I didn't like the dimensions or else I would be in this same situation a year from now. It would be one thing if RS handlied these issues with amazing support and grace, but that just isn't the case.

 

[MnFish1]

I'm happy when I was looking for my firat tank in a decade I decided against red sea because I didn't like the dimensions or else I would be in this same situation a year from now. It would be one thing if RS handlied these issues with amazing support and grace, but that just isn't the case.

I'm just going to end my comments here - by saying 1. reds has always answered quickly - and positively to any questions/concerns with my tank. 2). there are thousands of tanks out there from RedSea without any problems. I'm sorry to hear about the issues this poster has. 3). It's my understanding that this is not the forum for these types of complaints.

 

[Cell]

It's my understanding that this is not the forum for these types of complaints.

If not on a forum of avid hobbyists and potential buyers, then where might this conversation be more appropriate? We know the RS FB forum is not the answer.