I think I can speak to both issues of quality, and customer service when it comes to Red Sea... Seeing this reminded me of my own issue, which I still need to update with the final resolution (I kind of forgot about it), you can find the thread here:
I originally bought a 425 XL through an LFS, and the glass on that thing was so bowed / warped, that it's not even funny. There's plenty of pics (which were also sent to Red Sea) in my thread on it, but I could basically stick my fingers between the tank and the stand, all around half of the tank. In numerous communications with them, at first they kept telling me that there is nothing wrong, and I should just fill the tank, and it would be fine. No thank you. Finally, they said that yes, it's a problem, we'll send you a new tank (just the tank), but they wouldn't pick up the old one, and I would need to figure out how to dispose of it.
I gave up on their famed "customer service" at that point, went back to the LFS, and told him that he needs to figure it out. He got me the 625 XXL that I have now, for which I paid the difference. I figured that with the larger tank, and thicker glass, it would be a lot safer. This thread is certainly giving me concerns now... At least this one does sit perfectly on the stand, I can't even slide a piece of paper between them; which is how it should be, which makes Red Sea's insistence that the other one was fine, all the more ludicrous. I guess we'll see what happens when I finish putting everything together, and get it filled.
I chose them over WaterBox based on everything I heard and read about their quality, and customer support. If I had to do it over again, I certainly would not go with them, based on my experience... Frankly, I would have taken a WaterBox as a replacement after the fiasco with the 425, but unfortunately the LFS I got it from doesn't carry them.
Is my Red Sea Reefer XL 425 safe to fill? Serious concern.
I'm not exactly new, but I've been away for three years... The reason for that was that a new 150g tank I just set up cracked three days after filling, and destroyed my freshly remodeled basement, and new hardwood floor. After that, I just couldn't bring myself to start over. Now I'm back, but...
www.reef2reef.com
I originally bought a 425 XL through an LFS, and the glass on that thing was so bowed / warped, that it's not even funny. There's plenty of pics (which were also sent to Red Sea) in my thread on it, but I could basically stick my fingers between the tank and the stand, all around half of the tank. In numerous communications with them, at first they kept telling me that there is nothing wrong, and I should just fill the tank, and it would be fine. No thank you. Finally, they said that yes, it's a problem, we'll send you a new tank (just the tank), but they wouldn't pick up the old one, and I would need to figure out how to dispose of it.
I gave up on their famed "customer service" at that point, went back to the LFS, and told him that he needs to figure it out. He got me the 625 XXL that I have now, for which I paid the difference. I figured that with the larger tank, and thicker glass, it would be a lot safer. This thread is certainly giving me concerns now... At least this one does sit perfectly on the stand, I can't even slide a piece of paper between them; which is how it should be, which makes Red Sea's insistence that the other one was fine, all the more ludicrous. I guess we'll see what happens when I finish putting everything together, and get it filled.
I chose them over WaterBox based on everything I heard and read about their quality, and customer support. If I had to do it over again, I certainly would not go with them, based on my experience... Frankly, I would have taken a WaterBox as a replacement after the fiasco with the 425, but unfortunately the LFS I got it from doesn't carry them.