long story short, I am new to the reefing hobby. I recently purchased a six-stage RO/DI unit which arrived last week and didn't work. I realized BRS is only open when most of us are working. I called Monday and found out it wasn't assembled correctly so I fixed that. I called again today because I noticed the same unit is $45 cheaper and I was told they don't price match but would've done it as an exception if I was within a week. I pointed out I didn't get my unit till last Thursday and I was told that I purchased it on 7/31 and today being 8/9/23 I am over a week, I thanked the gentleman and disconnected the call. I know BRS saved themselves $45 but just lost a customer for life. It was my first and last purchase with them. I would be willing to pay more to Amazon or other vendors where I know I will not get the runaround. I can't believe companies still try to get away with these nonsensical policies knowing fully well, how easy it is for the consumer to just go somewhere else. Have you guys had a similar experience with BRS? Thanks