Rhetorical question but is buying bulk shipments from Vietnam 'doing it for the love' or doing it to make money?
I agree that it is not always sensible to reply immediately to threads like these; I've seen this go wrong before when a vendor tries to jump in and defend an error without thinking about it first, but they've now had several days to think about how to respond. They can also contact all of those potentially affected, by email, but they have not done so (yet).
The longer they wait to post a response (if at all), the more it looks like they are burying their head in the sand and hoping it will go away. In all honesty, from a business sense they may be correct in this approach as this will be largely forgotten about in a couple of weeks. However, this thread will always be here and people will still find it when searching for Zoa spiders in the future (a quick Google search actually picks up a review on their Facebook page and a thread on R2R, both in Dec 2020, that mentions Zoa spiders - i.e. 2 months before the sale that my ones came from) and without their side of the story any future readers will only see the negative.
Everyone makes mistakes and has problems in business, it is unavoidable. The mark to me of the good companies versus bad is how those mistakes are rectified. Strangely, if following this incident I could see a proactive response from them, I would likely be more inclined to purchase from them again than if I had never received the spiders in the first place! Other people may have differing opinions but a 'we're really sorry, have your money back' to those who have complained is not sufficient in my eyes; that is just gambling with their customers reefs. They know that if they keep quiet the worst they will be liable for is a small number of refunds for those people who notice and complain.
Referring back to the suggestion of 'doing it for the love', if they really cared about reefers and their reefs then they would contact people to let them know of the potential issue (even by private email if they didn't want to post on a public forum). If they choose to stay quiet then they are, in my opinion, putting profit first.
I may be being completely out-of-order here as hitchhikers are clearly part and parcel with reefkeeping, but in my limited experience these are not your average hitchhikers. They don't seem to be hugely common from what I have read, and they also seem to be particularly difficult to discover and eradicate.
I agree that it is not always sensible to reply immediately to threads like these; I've seen this go wrong before when a vendor tries to jump in and defend an error without thinking about it first, but they've now had several days to think about how to respond. They can also contact all of those potentially affected, by email, but they have not done so (yet).
The longer they wait to post a response (if at all), the more it looks like they are burying their head in the sand and hoping it will go away. In all honesty, from a business sense they may be correct in this approach as this will be largely forgotten about in a couple of weeks. However, this thread will always be here and people will still find it when searching for Zoa spiders in the future (a quick Google search actually picks up a review on their Facebook page and a thread on R2R, both in Dec 2020, that mentions Zoa spiders - i.e. 2 months before the sale that my ones came from) and without their side of the story any future readers will only see the negative.
Everyone makes mistakes and has problems in business, it is unavoidable. The mark to me of the good companies versus bad is how those mistakes are rectified. Strangely, if following this incident I could see a proactive response from them, I would likely be more inclined to purchase from them again than if I had never received the spiders in the first place! Other people may have differing opinions but a 'we're really sorry, have your money back' to those who have complained is not sufficient in my eyes; that is just gambling with their customers reefs. They know that if they keep quiet the worst they will be liable for is a small number of refunds for those people who notice and complain.
Referring back to the suggestion of 'doing it for the love', if they really cared about reefers and their reefs then they would contact people to let them know of the potential issue (even by private email if they didn't want to post on a public forum). If they choose to stay quiet then they are, in my opinion, putting profit first.
I may be being completely out-of-order here as hitchhikers are clearly part and parcel with reefkeeping, but in my limited experience these are not your average hitchhikers. They don't seem to be hugely common from what I have read, and they also seem to be particularly difficult to discover and eradicate.