Buyer beware mp10 quality

How do I go about just getting my money back, I'm guessing I have to call them? This is so crazy I'm ticked wish I didn't buy online so I could just return it to the store.
 
I got the rma papers from ecotech, looks like I'm paying shipping to Ontario from bc to have them fix it. The retailer won't take it back because it was opened, and sent me a link on how to do a factory reset. 450$ pump going to be a 800$ pump soon.
I know this hobby is expensive, but i didnt expect to get nickle and dimed by such a big company.

Was on the fence about upgrading everything to be on one app but nope, not anymore.
I also was thinking about purchasing an apex but doesn't ecotech own them as well?

20220616_191134.jpg

FYI, Ecotech and Neptune don’t “play nice” together. In order to make vortechs work with apex, they need firmware downgrades and a secondary (no longer produced) apex module needs added.

this is one of the big reasons I switched to Tunze.
 

TOP 10 Trending Threads

WHEN BUYING EQUIPMENT YOUR REEF WILL DEPEND ON, WHAT MATTERS MOST TO YOU?

  • Long-term reports from other reefers

    Votes: 9 50.0%
  • My own past experience with the brand

    Votes: 2 11.1%
  • A simple design I can understand and maintain

    Votes: 2 11.1%
  • Warranty and responsive customer support

    Votes: 1 5.6%
  • Independent testing or detailed reviews

    Votes: 2 11.1%
  • Advice from an LFS or reefer I personally trust

    Votes: 1 5.6%
  • Being able to keep a spare or build in redundancy

    Votes: 1 5.6%
  • Something else? Tell us in the comments

    Votes: 0 0.0%
Back
Top
Home
Post thread…
Market
What's new