California Lab slow/closed?

[Righteous]

Has the California lab been effected by the stay at home order? ICP was received 2 weeks ago, and still hasn’t been uploaded. No answer from customer service email either.

 

[metzer]

Which ICP company are you referencing?

 

[Righteous]

Triton, hence being in the Triton forum.

 

[metzer]

Whops, i saw the post in the general forum (sorry ;0).

 

[tautog83]

I shipped mine last Thursday, got there on Monday, received results last night .

 

[Righteous]

Hmmm. Mine were received on the 24th... they seemed to have been lost in the Matrix

 

[Righteous]

@Julian@Triton can you check what’s up? I emailed support a couple days ago... 2 ICPs for aquariums 6668B and 6668C

 

[Julian@Triton]

@Julian@Triton can you check what’s up? I emailed support a couple days ago... 2 ICPs for aquariums 6668B and 6668C

Just checked the system and it looks like your results were uploaded today.

 

[Righteous]

Just got the email at 7:05. Thanks Julian

 

[Jon Warner]

Me too... they rec'd my sample on Wed... still no results.

 

[Jon Warner]

Just got my results... thanks!