Could this be the Trident announcement?

[Potatohead]

Dang, some of you guys are brutal. We know you don't like Neptune, but why do you have to chime in on everyone. We get it. Don't insult us because you don't like it or Neptune. Let fan boys be fan boys. And let people who want to support the furthering of aquarium keeping support this.

As for the maintenance, Terence definitely didn't have enough information for my liking, in terms of concrete pricing/schedule (for a product this is being released tonight). However, I am pretty sure I remember him saying that it won't be required, just highly recommended (and even mentioned potential plans of having a replacement before you send in, but again, not enough information). And then not required that you send it in, just highly recommended. But you buy a probe, and have to perform maintenance on that. You buy a pump, and have to perform maintenance on that. DOS heads have to be replaced. Tubing has to be replaced. Etc Etc Etc.. Why is everyone so shocked that this has a maintenance recommended schedule? And parts are never free, and they will give you the option to do yourself. Doesn't seem like such a terrible system, or am I missing something?

Everything you mentioned can be done yourself at home in minutes.

From what I gather reading the thread:

- You have to send it in to Neptune. DIY may be available but not recommended
- After Neptune services the unit you have to let it run for two weeks or more before you can use it again
- Neptune hasn’t actually confirmed or denied any of this, nor did they even mention any of it leading up to this point, which is pretty shady

 

[MnFish1]

Dang, some of you guys are brutal. We know you don't like Neptune, but why do you have to chime in on everyone. We get it. Don't insult us because you don't like it or Neptune. Let fan boys be fan boys. And let people who want to support the furthering of aquarium keeping support this.

There is a problem here. That being - there is no evidence that the people that question this product are not 'supporting the furthering of aquarium keeping'. No one has insulted anyone - You're creating false arguments without quoting the people you have a problem with.

 

[smartwater101]

The product has just been released to the public (or will be in 3 hours). Information will start to flow to the unanswered questions. It was already said in an earlier post a few pages back that those of us who are going to buy it would regardless of the cost so why hide it? Is it shady (not the real Slim Shady) business or is it that they didn't have the prices settled let alone the supply chain in place? I don't know. I know you are mentioning the hype train and fan gathering but maybe it is just a varying of opinion? I error on the side that there is a short term solution than a longer term one with regards to how the regents will be sold and the servicing managed.

I don't see this as a revenue generating stream at all. If that was their play then we would all be paying a monthly service fee for the fusion portal and we don't. They will make their money on the product sold both to existing customers and new. New customers specifically longer term if it works as advertised with accuracy. That is the end game. Not regents or maintenance. Just my opinion though.

Its shady. No two ways about it. Its certainly not disclosed in any item description pages. The cost itself is going to be subjective to everyone, so whether or not I think it's too much (I do) doesn't matter as much as making sure customers understand the investment they are making. Basically, I'm not saying it's a money-grab, I'm just pointing out how blatantly obvious it's that they avoided the topic until the last minute. And many people, who don't frequent forums like we do, may not even know it's a thing until they find out the hard way.

 

[MnFish1]

Its shady. No two ways about it. Its certainly not disclosed in any item description pages. The cost itself is going to be subjective to everyone, so whether or not I think it's too much (I do) doesn't matter as much as making sure customers understand the investment they are making. Basically, I'm not saying it's a money-grab, I'm just pointing out how blatantly obvious it's that they avoided the topic until the last minute. And many people, who don't frequent forums like we do, may not even know it's a thing until they find out the hard way.

By the way - the 'fanboys' that want to just be allowed to 'further the hobby' as has been said recently need to realize - that marketing research for a product it not always positive - the feedback that Neptune is receiving tonight from several hopefully will help them better market their products. Those of you 'fanboys' - your term not mine that seem to feel that people are insulting 'your product' need to realize that if its going to become everyone's product that all concerns that can be should be addressed - whether it fits into your cheerleading or not. Again I'm not using cheerleading as a pejorative term - just that someone said let 'fanboys be fanboys' - basically everyone else should stop commenting - IMHO - patently ridiculous

 

[smartwater101]

Dang, some of you guys are brutal. We know you don't like Neptune, but why do you have to chime in on everyone. We get it. Don't insult us because you don't like it or Neptune. Let fan boys be fan boys. And let people who want to support the furthering of aquarium keeping support this.

To be clear: there is huge difference between fan and fanboy. A fanboy is someone who defends a thing no matter what. Someone who champions that thing regardless of the good/bad.

To absolutely clear: not every Neptune fan is a fanboy. I'm a neptune fan (genuinely). I don't think I'd ever set up another tank without an Apex. But I'm not going to pretend like anti-consumer business practices are okay.

 

[User1]

Its shady. No two ways about it. Its certainly not disclosed in any item description pages. The cost itself is going to be subjective to everyone, so whether or not I think it's too much (I do) doesn't matter as much as making sure customers understand the investment they are making. Basically, I'm not saying it's a money-grab, I'm just pointing out how blatantly obvious it's that they avoided the topic until the last minute. And many people, who don't frequent forums like we do, may not even know it's a thing until they find out the hard way.

Fair enough.

 

[Maximus]

Anyone know why it has to test 4x/day at a minimum? I would like to hear the rational behind that.

 

[Dugless]

In the long run, does this make reefing easier? The initial promise sounds good but the reagent cost and unit maintenance make this thing more costly and complicated than necessary. If users aren’t given more freedom with their testing schedules and unit maintenance I don’t see this thing selling.

 

[smartwater101]

By the way - the 'fanboys' that want to just be allowed to 'further the hobby' as has been said recently need to realize - that marketing research for a product it not always positive - the feedback that Neptune is receiving tonight from several hopefully will help them better market their products. Those of you 'fanboys' - your term not mine that seem to feel that people are insulting 'your product' need to realize that if its going to become everyone's product that all concerns that can be should be addressed - whether it fits into your cheerleading or not. Again I'm not using cheerleading as a pejorative term - just that someone said let 'fanboys be fanboys' - basically everyone else should stop commenting - IMHO - patently ridiculous

Yeah, hopefully this will help in the future. I mentioned this in another comment: there is definitely a difference between fan and fanboy. (And certainly not every fan is a fanboy)

It's like we're stuck in the middle of a video game console war lol. It's like some people strangely define themselves by the products they buy and the companies who make them. Objectively just gets lost.

Oh... and Xbox is better than Playstation. FiGhT mEh :p

 

[MnFish1]

Anyone know why it has to test 4x/day at a minimum? I would like to hear the rational behind that.

Suggest that you post this on the Trident FAQ official thread - but from what I understand - it ensures that outlying values are found (i.e. if the alk spikes in 4 hours - its unlikely unless there is a problem acutely - as compared to over a week), secondly it helps maintain the machine. there are other reasons that I dont remember. Many of them have to do with maintaining the trident - as compared to maintaining the tank (from what I remember)

 

[Kyl]

Anyone know why it has to test 4x/day at a minimum? I would like to hear the rational behind that.

I don't think they intended on a definite 4x day situation, but it's most likely a culmination of the device design, operation and how to keep the accuracy/precision without frequent recalibration. There's still no good internal shot of the guts, but it probably started as an early design sacrifice for the overall unit size that then became the operational baseline, and was subsequently refined over and over again.

I've been involved with product design in other hobbies and the prototyping process always brings up things you didn't intend to settle on, but can then become the best way forward for what you deem core to the product. This whole thing started from the dKH prototype Jim Welsh was demonstrating at Macna 2016.

 

[ReeferBean]

The initial cost and 30 a month or whatever it breaks down to is worth piece of mind when you can check the major parameters from anywhere in the world.

I stopped breaking down the costs of my hobby a long time ago. Lol

People spend hundreds of dollars on coral and fish and don’t bat an eye but 30 dollars a month!?

 

[Hemmdog]

The initial cost and 30 a month or whatever it breaks down to is worth piece of mind when you can check the major parameters from anywhere in the world.

I stopped breaking down the costs of my hobby a long time ago. Lol

People spend hundreds of dollars on coral and fish and don’t bat an eye but 30 dollars a month!?

Is it though? Servicing fees after 50 years are $6,749.75! And reagents would be $12,000 even!

 

[ReeferBean]

Is it though? Servicing fees after 50 years are $6,749.75! And reagents would be $12,000 even!

Lol

I like it so far.

 

[Terence]

Armageddon

This really helped me get through this thread. Thank you! From a shady guy.

 

[Hemmdog]

Lol

I like it so far.

Dang, sweet setup brother!

 

[drspiroraft]

Anyone know if this will be available in and serviceable In Australia. If not it makes it even less appealing given currency rates and need to ship internationally.

 

[cthedaytrader]

Too bad you can't frag it, then take an awful picture of it with your cell phone and try and sell pieces of it. Then maybe people wouldn't mind the costs. ;)

 

[cthedaytrader]

Too bad you can't frag it, then take an awful picture of it with your cell phone and try and sell pieces of it. Then maybe people wouldn't mind the costs. ;)

 

[Terence]

Well I see BRS now is finally selling the kh director! Guess they had to wait for the trident? I'm sure Neptune isn't thrilled with this no matter how long they (BRS) waited, but I am happy BRS hasn't been totally bought off by Neptune! Sorry a little off topic, just found it interesting.

Back to the Trident maintenance fees...

They have been selling it for two weeks. They have sold 2. You, and everyone else, can watch the inventory number and see how they are flying off the shelves.

What is your motivation for all your hanging out in these threads with all the negativity?