Customer service?

[PigFarmer]

How do we go about getting customer service from you guys? Or is there simply just none to be had? Have sent multiple emails about a problem with the order i received last week w/o a reply...

 

[PigFarmer]

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[Biota_Marine]

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Hello, what is your email address, please? All of the emails that came to our support inbox have been answered for the day. Did you send an email to [email protected]? That is the best way to reach us.

 

[Biota_Marine]

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Of course I'm happy to help here if you'd like to send a PM. We don't check this inbox as often as we check our support email, so that's why I mention email is the best way to reach us.

 

[PigFarmer]

Hello, what is your email address, please? All of the emails that came to our support inbox have been answered for the day. Did you send an email to [email protected]? That is the best way to reach us.

Yes I emailed multiple times last week the day my fish showed up. 3/16. Order # 3414. Received 5 fish in total. Regal, Majestic and 3 x Lyretail Damselfish.... all is grand besides 1 of the damsels showed up 90% dead in the bag. Tried to acclimate but he only lasted about 10mins in the observation tank. Thank you

 

[Biota_Marine]

Yes I emailed multiple times last week the day my fish showed up. 3/16. Order # 3414. Received 5 fish in total. Regal, Majestic and 3 x Lyretail Damselfish.... all is grand besides 1 of the damsels showed up 90% dead in the bag. Tried to acclimate but he only lasted about 10mins in the observation tank. Thank you

I'm sorry that happened. We don't have your emails in our support inbox or spam folder; I'll add your email address to our address book to help your emails come through in the future. Sometimes email servers will block emails, but we usually see this with AOL or AIM email addresses. Please double check that you have our email as [email protected]

As far as the damsel that didn't survive shipping, please take a look at our FAQ/DOA section here: https://shop.thebiotagroup.com/pages/faqs

There you will find the DOA form to fill out to receive your credit.

Please let us know if you have any questions

 

[old salt reefer]

Yes I emailed multiple times last week the day my fish showed up. 3/16. Order # 3414. Received 5 fish in total. Regal, Majestic and 3 x Lyretail Damselfish.... all is grand besides 1 of the damsels showed up 90% dead in the bag. Tried to acclimate but he only lasted about 10mins in the observation tank. Thank you

Sure would like to see some pictures of the Regal and Majestic angels.

 

[PigFarmer]

The tough Lil buggers to get photos of