GHL Connect down for anyone else?

[Potatohead]

I've tried on two different platforms and I keep getting an "unexpected error" after trying to connect to my doser. Is this a problem on my end or GHL's?

 

[KStatefan]

Working for me at 10:39 CDT

 

[LOVEROCK]

Not working for me since yesterday …

 

[Potatohead]

Not working for me since yesterday …

The unexpected error message?

I just emailed them the error message, I hope they can fix it soon. If my low level alarms start going off and I have to unplug the doser to turn them off I am not going to be happy.

 

[Gaël]

The unexpected error message?

I just emailed them the error message, I hope they can fix it soon. If my low level alarms start going off and I have to unplug the doser to turn them off I am not going to be happy.

Please show error.

 

[LOVEROCK]

 

[LOVEROCK]

Hmm this is my error

 

[Gaël]

Hmm this is my error

Problem at your end.
Check doser wifi connection.

it doesn't seem to have anything to do with @Potatohead's error but we didn't see his screenshot

 

[Potatohead]

Hmm this is my error

That's what I am getting now, which is different from the one I was getting earlier. So, something changed...

 

[Potatohead]

Problem at your end.
Check doser wifi connection.

Hmm. I'll try the old power cycle on it when I get home.

I'll also mention I am using the web based myghl.com rather than the app, and have been for some time. I always found the app super clunky.

 

[LOVEROCK]

Hmm. I'll try the old power cycle on it when I get home.

I'll also mention I am using the web based myghl.com rather than the app, and have been for some time. I always found the app super clunky.

Hmm just tried what you use webpage and it worked for me .. eh

 

[Potatohead]

*sigh*

Now I am back to the original error

 

[Lasse]

MyGHL works from Sweden at least. Just tested

Sincerely Lasse

 

[Vinny@GHLUSA]

myGHL loads up normally...USA here

Why not use the local connection for your doser?

Unless you only access the doser when you're outside of your home or network range, there is no need to use the myGHL connection exclusively when you have other connectivity options. If you're home when you want to connect, you can connect locally via the app or GCC. I see in your screenshot you only have a myGHL connection when you should have a dedicated local connection too for the best experience. Create your connection by pressing add device, choose the doser and type-in the IP address that you or your network assigned to the doser.

If you continue to have trouble with connectivity, open a support ticket so we can help you out one-on-one.

 

[Potatohead]

myGHL loads up normally...USA here

Why not use the local connection for your doser?

Unless you only access the doser when you're outside of your home or network range, there is no need to use the myGHL connection exclusively when you have other connectivity options. If you're home when you want to connect, you can connect locally via the app or GCC. I see in your screenshot you only have a myGHL connection when you should have a dedicated local connection too for the best experience. Create your connection by pressing add device, choose the doser and type-in the IP address that you or your network assigned to the doser.

If you continue to have trouble with connectivity, open a support ticket so we can help you out one-on-one.

I used to use the app, but it seemed less consistent than the website.

I do not have a PC at home (ok, I have a 12+ year old, virus ridden laptop that I used to set the doser up like six years ago), only a Macbook and an iPhone. I don't know enough about this stuff. I'll re-download the app and try again when I get home.

 

[Potatohead]

I unplugged the doser for 30 seconds and re-installed the app, and it is working again. Probably should have tried that before starting the thread. Thank you for the help.

 

[Lasse]

I unplugged the doser for 30 seconds

We Swedes call this a Norwegian reset :):):) This is always my first course of action when electronics go wrong
:):)

Sincerely Lasse

 

[Potatohead]

Vinny, I’m still having the same problem, both with the app and also the website. Unplugging the doser did not help this time…

 

[mfollen]

Any resolution? I’m having the same problem.

 

[Potatohead]

Any resolution? I’m having the same problem.

I think it’s something on their end. I had to hook up my ancient laptop and talk to the doser via usb. I hope they fix it soon.