GHL Connect down for anyone else?
- Thread starter Potatohead
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OP
OP
Potatohead
Valuable Member
The unexpected error message?
I just emailed them the error message, I hope they can fix it soon. If my low level alarms start going off and I have to unplug the doser to turn them off I am not going to be happy.
Gaël
Well-Known Member
Problem at your end.
Check doser wifi connection.
it doesn't seem to have anything to do with @Potatohead's error but we didn't see his screenshot
OP
OP
Potatohead
Valuable Member
That's what I am getting now, which is different from the one I was getting earlier. So, something changed...
OP
OP
Potatohead
Valuable Member
Hmm. I'll try the old power cycle on it when I get home.
I'll also mention I am using the web based myghl.com rather than the app, and have been for some time. I always found the app super clunky.
MyGHL works from Sweden at least. Just tested
Sincerely Lasse
Sincerely Lasse
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myGHL loads up normally...USA here
Why not use the local connection for your doser?
Unless you only access the doser when you're outside of your home or network range, there is no need to use the myGHL connection exclusively when you have other connectivity options. If you're home when you want to connect, you can connect locally via the app or GCC. I see in your screenshot you only have a myGHL connection when you should have a dedicated local connection too for the best experience. Create your connection by pressing add device, choose the doser and type-in the IP address that you or your network assigned to the doser.
If you continue to have trouble with connectivity, open a support ticket so we can help you out one-on-one.
Why not use the local connection for your doser?
Unless you only access the doser when you're outside of your home or network range, there is no need to use the myGHL connection exclusively when you have other connectivity options. If you're home when you want to connect, you can connect locally via the app or GCC. I see in your screenshot you only have a myGHL connection when you should have a dedicated local connection too for the best experience. Create your connection by pressing add device, choose the doser and type-in the IP address that you or your network assigned to the doser.
If you continue to have trouble with connectivity, open a support ticket so we can help you out one-on-one.
OP
OP
Potatohead
Valuable Member
myGHL loads up normally...USA here
Why not use the local connection for your doser?
Unless you only access the doser when you're outside of your home or network range, there is no need to use the myGHL connection exclusively when you have other connectivity options. If you're home when you want to connect, you can connect locally via the app or GCC. I see in your screenshot you only have a myGHL connection when you should have a dedicated local connection too for the best experience. Create your connection by pressing add device, choose the doser and type-in the IP address that you or your network assigned to the doser.
If you continue to have trouble with connectivity, open a support ticket so we can help you out one-on-one.
I used to use the app, but it seemed less consistent than the website.
I do not have a PC at home (ok, I have a 12+ year old, virus ridden laptop that I used to set the doser up like six years ago), only a Macbook and an iPhone. I don't know enough about this stuff. I'll re-download the app and try again when I get home.
We Swedes call this a Norwegian reset
This is always my first course of action when electronics go wrong Sincerely Lasse
OP
OP
Potatohead
Valuable Member
I think it’s something on their end. I had to hook up my ancient laptop and talk to the doser via usb. I hope they fix it soon.
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