GHL Customer Service

[HuskerTank]

Anyone have luck getting ahold of GHL? I left a reply then opened a new ticket, no response after almost 3 weeks.

 

[Idoc]

Anyone have luck getting ahold of GHL? I left a reply then opened a new ticket, no response after almost 3 weeks.

I don't know there specific R2R ID's but there is a GHL Controller forum on R2R. I'd post the question there or look at some recent messages that were answered by GHL tech support and then tag them directly in your post to get their attention.

 

[rtparty]

@Gaël @Matthias Gross

 

[BeanAnimal]

I don't know there specific R2R ID's but there is a GHL Controller forum on R2R. I'd post the question there or look at some recent messages that were answered by GHL tech support and then tag them directly in your post to get their attention.

The GHL forum is read only for their announcements. They don't typically respond to support requests here and ask that tickets be open instead. They have their own forum where one may get more traction. I am not sure.

I have two open tickets as well. One from the 21st and one from yesterday, so we will see. I a sure I will get a response soon.

They have a USA rep, but he does not participate here as far as I know. That said, I would hope that he is attentive to US based tickets. It does not appear that way at the moment, but that may not be his role at all.

Personally, I have run into issues with my doser 2.0 to 3 upgrades not dosing accuratley and am not sure if I have done something wrong or if there is a problem. Hopefully they get back to me soon. I am sure one way or the other it will get resolved.

 

[bbgobie]

I emailed their sales and apologized for the support question a few weeks ago and got a response that was exactly the info I needed.
I had issues with their site logging a support ticket.

 

[BeanAnimal]

They are great people and always very helpful. I have no complaints there at all.

I would guess they are stretched thin in the support department and the timezone difference doesn't help. I don't know the US staff's role but would hope that they were able to field or at least triage request without them all falling directly in Matthias or Gaël -- and I am not even sure if that is the case or not.

I have always received support in the past, and I am sure that I will in this case as well. Sometimes it is not as fast as I would like, but It has never been overly problematic either. To that end, Matthias has personally bent over backwards to quickly fix issues I have found. I tend to find edge case issues with products, because I often leverage things in ways that are not typically expected.