Hydros Maven or Neptune?

[n2585722]

There is a difference between attended and automatic. And, it sounds like if the WiFi itself is down, then all devices enter reboot mode. I don’t care how fast they come back up, this is not acceptable behavior to me.

Whatever process is running is terminated and the device reboots. There is so much to unpack here.

I have been running Hydros for over 4 years now and I have not had an issue with any reboots on any controllers I have. The only one I don't have one of is the Launch and it is not that different than the others other than the combination of inputs and outputs. I have had issues with wifi on my setup before and it did not have an affect on the tank. I had a camera that started malfunctioning and it was blocking wifi access intermittently and It was near the tank. The controller and my other devices were intermittently loosing wifi connection. It took me a few hours to track down the culprit but the tank continued to run during that time. It was even affecting my iPad from getting on wifi and the router is in the same room as where I had my iPad. The tank is in a different room a distance from the router.

 

[BeanAnimal]

I have been running Hydros for over 4 years now and I have not had an issue with any reboots on any controllers I have.

Your personal experience and hardware design are two very different things.

If the controllers reboot when WiFi signal is lost, that is a design problem in my book.

It may not pose an issue for you and I understand that.

At the very least if such a reboot is programmed, then it should be user configurable.

 

[areefer01]

If the controllers reboot when WiFi signal is lost, that is a design problem in my book.

I'm trying to think of one device that I've come across in my life that does that.

 

[n2585722]

Your personal experience and hardware design are two very different things.

If the controllers reboot when WiFi signal is lost, that is a design problem in my book.

It may not pose an issue for you and I understand that.

At the very least if such a reboot is programmed, then it should be user configurable.

When the controllers have rebooted on me it has not caused and issue and I have a lot automated on my Hydros including auto refill of my three reservoirs in the garage. it auto refills the DI reservoir and will auto refill my fresh saltwater reservoir with the contents of the mix tank if it is ready for use and then it will refill the mix tank with DI. I also do 4 auto water changes each day and 4 automated alkalinity test in a day along with the All for reef and KH buffer dosing. I could have been just lucky but so far none of those have been affected by any controller reboots. It may be more than just wifi that will cause them to reboot.

 

[SpyC]

We are also missing a lot of information from the two people that stated their devices were inoperable during wifi or internet outages. They state the system is stuck in a reboot and the device does not function. We have another person that has taken the time to record what happens when wifi is down and personal reports of no issues. I would not be surprised if there is an issue with the nomenclature causing confusion and a different issue going on. Would love to get more info from the two users who said they had issues.

 

[n2585722]

Ok, I turned off my router for 40 minutes until I started getting internet withdraws. I also got a couple of videos while it was off and also some screenshot from the app on my phone but I will need to transfer those to one drive to get them on my iPad. There was no reboots of a controller during the 40 minutes. If fact there has been no reboots since I did the collective reboot. So my guess is there is more to it than loss of internet or wifi unless it was off a really long time. Here are the videos. One is on the same 4 controllers as before and the other of the controllers on my control board at the tank which has my Kraken and 2 X10's on it.

 

[n2585722]

Ok, I got the screenshots transferred. All of these were taken while wifi was off and also there was no internet. I had to use my phone to take these since it was the only thing with internet access to get the app running. It has to log into the cloud. So all these were taken while in bluetooth mode in the app. The outputs that are red are on wifi power strips and the controller cannot communicate with them with the wifi down so that is why they are red. They will remain in the current state on the actual wifi power strips until communication is restored. Outputs that are highlighted blue are on and the gray ones are off. The inputs that say none never are static inputs and need the cloud access. Static inputs are inputs that are manually entered by the user.

 

[BeanAnimal]

Thank you for doing all of this.

It would be nice to get an official word on this from CV and figure out what is going on with those who are reporting whatever it is they are seeing.

 

[leepink23]

Thank you for doing all of this.

It would be nice to get an official word on this from CV and figure out what is going on with those who are reporting whatever it is they are seeing.

I wonder if those who had issues were using the hydros wifi plugs, not a big fan of those and have seen issues with them, but their regular xp8 outlets have worked perfectly even when hydros servers were down.

 

[n2585722]

I wonder if those who had issues were using the hydros wifi plugs, not a big fan of those and have seen issues with them, but their regular xp8 outlets have worked perfectly even when hydros servers were down.

The wifi strips will continue to communicate with the controllers as long as there is wifi. They do not need internet. I would still not use them for ATO, AWC or dosing since if communication is lost between the controller and wifi strip the strip outlets will remain in the state they are in when communications is lost. You can use them for heater if those heaters have another way of turning off other than the wifi strip. The XP8 is better for ATO, AWC and dosing since it communicate as a member of the collective over the command bus which is a wired connection to the other controllers that are members of the collective. Then again they may have been considering a wifi strip a controller which it is not. It is a Tuya protocol wifi strip that is paired to the controller using wifi. Unfortunately some wifi router will mistake the communication as a threat and block it. Another issue is that the wifi strips can connect at 5 ghz but if they do they will not be able to communicate with controllers on 2.4ghz. I had wifi strip communication issue about 2 to 3 times a week until I got a new router back in December and I have had no issues with them since.

 

[leepink23]

The wifi strips will continue to communicate with the controllers as long as there is wifi. They do not need internet. I would still not use them for ATO, AWC or dosing since if communication is lost between the controller and wifi strip the strip outlets will remain in the state they are in when communications is lost. You can use them for heater if those heaters have another way of turning off other than the wifi strip. The XP8 is better for ATO, AWC and dosing since it communicate as a member of the collective over the command bus which is a wired connection to the other controllers that are members of the collective. Then again they may have been considering a wifi strip a controller which it is not. It is a Tuya protocol wifi strip that is paired to the controller using wifi. Unfortunately some wifi router will mistake the communication as a threat and block it. Another issue is that the wifi strips can connect at 5 ghz but if they do they will not be able to communicate with controllers on 2.4ghz. I had wifi strip communication issue about 2 to 3 times a week until I got a new router back in December and I have had no issues with them since.

I have had my wifi strips get hung up in a reboot loop is why I was thinking that. I am using non hydros wifi strips now with no issues. I did get an extender just for the hydros with 2.4 ghz

 

[n2585722]

I have had my wifi strips get hung up in a reboot loop is why I was thinking that. I am using non hydros wifi strips now with no issues. I did get an extender just for the hydros with 2.4 ghz

I have 4 of the wifi strips and have never had one stuck rebooting before. They are the older ones since I got them before the XP8 was out.