Neptune & GHL

[Reefcowboy]

The Apex is an awesome controller, period. I bought one of the first new units to come out in june 2016 and had nothing but issues. Sent it back, same problems due to bad hardware. I contacted Neptune on a Sunday and got four emails back with response/support that same day.

Decided to hold off until the new version had bugs figured out. Returned the Apex. Got an extra credit gift from Neptune due to so many issues, calls, emails, etc. Re-ordered it again, and it is working perfectly. Im very happy with the product.

Honestly, electronics have bugs when they first come out, Neptune accepted the issues when the problems were happening without hiding anything. I couldnt have been happier with the support I got and besides dissapointed at the problem, couldnt get mad at the company, they were trying to help while being honest with me the whole way.

A brand cant please all, especially with electronics. There are many different tastes out there... and good luck to those thinking GHL doesnt have their bad days also

 

[David Cher]

To be frank , quote from a saying from Neptune " I cannot prevent issues from happening " and I am waiting from a similar statement from GHL . Although it is true that Murphy laws from happening , saying this to someone who had a tank crash due to apex . How insensitive ?!

 

[KJAG]

check out his post here - https://www.reef2reef.com/threads/b...-comparison-thread.285837/page-9#post-3487229

What about it?
As previously asked, What happened to 02manyfish?

 

[JoshH]

I don't think the actual issue was 02manyfishs I believe it was Davids to begin with. And by no means is any manufacturer perfect I'm sure they all have issues especially with a new release, it is in part the nature of the game with electronics. But I do not think from reading these forums that certain reps conduct themselves professionally. And there in lies my issue. But this whole thing is getting WAY off topic in regards to the thread. We should be more respectful of the original creator of this thread and stick to his question.

 

[Reefcowboy]

LOL, there are millions of threads like these with every product and competitors. We are also on topic, the creator asked for experiences from people who switched, and then we get much bashing/supporting the brand based on their experiences, isnt that part of forums? It is good to hear from all possible scenarios, as it would help make his decision.

Controllers---> Control. When there is no control---> systems crash. Controls= electronic components. Electronic components--> not fail proof. Hobbyists---> want fail proof electronic components.
Manufacturer cant promise fail proof electronics---> crucified on forums

 

[JoshH]

He is asking advice from users who have switched. You haven't therefor you're going off topic, I did as well along with David. Not one person here has actually given sound advice in regards to his question, including myself. I'm merely attempting to direct things back to what he actually wanted to know.

 

[daelie]

I think the main reason most people, myself included, made the switch is reliability.

Sure you can try that argument that Apex sells more so you'll find more complaints, but even with that, it's not very hard to find instances where apex has crashed a tank, or the hilariously buggy firmware that was released with the new apex, or the myriad of other issues that they've had with their so-called "leading software development". I really do not care how pretty it is if it's going to mess up on me.

You don't really see that with GHL, and you see them often being the choice when it comes to research facilities that care about quality and reliability. About the biggest problem I ever heard of was the screen going on a doser or on a controller.

 

[JoshH]

I think the main reason most people, myself included, made the switch is reliability.

Sure you can try that argument that Apex sells more so you'll find more complaints, but even with that, it's not very hard to find instances where apex has crashed a tank, or the hilariously buggy firmware that was released with the new apex, or the myriad of other issues that they've had with their so-called "leading software development". I really do not care how pretty it is if it's going to mess up on me.

You don't really see that with GHL, and you see them often being the choice when it comes to research facilities that care about quality and reliability. About the biggest problem I ever heard of was the screen going on a doser or on a controller.

Perfect. Thanks daelie:)

 

[Terence]

Why are u defensive ?! I just quoted a post from another thread . Forum is for sharing and it is a good platform to bring up issues like this . What's wrong with it ?

Of course bringing up issues is fine.

So, the post above (screenshot below) is not your recent personal experience? That is how it appeared as it was not quoted.

If it is not, and is some quote from another post, I am sorry for the confusion. That said, wherever it came from, the assertions are still not on point regarding the interactions between the equipment and one WAV causing an issue across all those devices. That is not being defensive, that is providing clarity.

As far as the case with o2manyfish is concerned, our support team has been in continuous contact with him already and working through some things but he has been unavailable the many times we have tried to connect as of late last week.

 

[Reefcowboy]

He is asking advice from users who have switched. You haven't therefor you're going off topic, I did as well along with David. Not one person here has actually given sound advice in regards to his question, including myself. I'm merely attempting to direct things back to what he actually wanted to know.

Ok, lets stay on topic and show real supporting arguments

 

[KJAG]

He is asking advice from users who have switched. You haven't therefor you're going off topic, I did as well along with David. Not one person here has actually given sound advice in regards to his question, including myself. I'm merely attempting to direct things back to what he actually wanted to know.

I can appreciate your intent, and I agree and am non biased(I own neither an Apex or a GHL)
I was simply inquiring as to the whereabouts of the brick-breaking content referenced by user Monkiboy. All I found in his link was a somewhat bizarre and eye straining rant that led to nowhere.

 

[David Cher]

LOL, there are millions of threads like these with every product and competitors. We are also on topic, the creator asked for experiences from people who switched, and then we get much bashing/supporting the brand based on their experiences, isnt that part of forums? It is good to hear from all possible scenarios, as it would help make his decision.

Controllers---> Control. When there is no control---> systems crash. Controls= electronic components. Electronic components--> not fail proof. Hobbyists---> want fail proof electronic components.
Manufacturer cant promise fail proof electronics---> crucified on forums

I agreed to certain extend but i believe a lot of us having thousand of dollars of live stock dependent on this one controller and when traveling unable to connect to the controller . Open the door to discover dead smell of fishes , then I would think you will not say this thing about crucifixion .

 

[David Cher]

Of course bringing up issues is fine.

So, the post above (screenshot below) is not your recent personal experience? That is how it appeared as it was not quoted.

If it is not, and is some quote from another post, I am sorry for the confusion. That said, wherever it came from, the assertions are still not on point regarding the interactions between the equipment and one WAV causing an issue across all those devices. That is not being defensive, that is providing clarity.

As far as the case with o2manyfish is concerned, our support team has been in continuous contact with him already and working through some things but he has been unavailable the many times we have tried to connect as of late last week.

Although I am not that user , it sounded like it was not handled properly in the first place causing the bad experience to flow to the forum.

I would think the user's unit might be in the trash can totally given up

 

[Terence]

Although I am not that user , it sounded like it was not handled properly in the first place causing the bad experience to flow to the forum.

I would think the user's unit might be in the trash can totally given up

So it wasn't you and I did not see the reference to the original post. The link leads to no where for me. Ok. Good. Glad we cleared it up.

 

[Reefcowboy]

I agreed to certain extend but i believe a lot of us having thousand of dollars of live stock dependent on this one controller and when traveling unable to connect to the controller . Open the door to discover dead smell of fishes , then I would think you will not say this thing about crucifixion .

I agree with you on the issues it would bring 100%. As I mentioned, I had lots of issues when the controller had just come out. Luckily it didnt get to crash my tank, as I didnt hook return pump, doser, until it had been running for a while. I will never buy a newly launched electronic product again. It is better to wait until bugs get sorted.

I sell heavy construction machinery for a living. These days machines can track, diagnose, send feedback and inform the owner lots of what goes on at the jobsite, miles away. As a new unit comes out, LOTS of software, components have initial issues and there is also lots of investment involved.

My point here is there is a price for technology. Controllers have downfalls too. Nobody wants to be let down, but the lying and unethical one is not the one telling you he cant prevent issues, but the one who says his product is fault-free

 

[David Cher]

I agree with you on the issues it would bring 100%. As I mentioned, I had lots of issues when the controller had just come out. Luckily it didnt get to crash my tank, as I didnt hook return pump, doser, until it had been running for a while.

I sell heavy construction machinery for a living. These days machines can track, diagnose, send feedback and inform the owner lots of what goes on at the jobsite, miles away. As a new unit comes out, LOTS of software, components have initial issues and there is also lots of investment involved.

My point here is there is a price for technology. Comtrollers have downfalls too. Nobody wants to be let down, but the lying and unethical one is not the one telling you he cant prevent issues, but the one who says his product is fault-free

Wrong !!! It goes down to quality control , percentage of failure . I am not saying it does not fail . If your basic is not right why diversify ???

Take my issue as a good example , 16+ years of history and yet at 2016 when I get my first unit , gives me power bar issue , how can it be ?? Does it mean the person loading the program is sleeping ??

 

[Daniel@R2R]

Actually a GHL is more like an Iphone.:) But this is coming from someone who has a GHL Profilux.:)and a Iphone.

I find this post to be extremely ironic since GHL's software will only run on Windows and is not compatible with macOS. :D :p :cool:

 

[Water Dog]

GHL's software will only run on Windows and is not compatible with macOS. :D :p :cool:

GHL has myGHL, their cloud based web interface that works across all platforms, both Windows and macOS. Then they have their dedicated proprietary Windows based software to also run their Profilux controller.

Neptune has Fusion, their cloud based web interface that works across all platforms, both Windows and macOS. Then they have... oh wait, they DON'T have any dedicated proprietary software to run the Apex controller and since it doesn't exist, it's not compatible with Windows or macOS.

Just sayin'

:D:p:cool:

 

[reefwiser]

And Danniel how long have you been a mac user? I have been a MAC user from day one and this is not an uncommon thing to have happen. Mac users have always dealt with issues like this. I learned how to work around it and as I use windows too at work I always have ways around things. Their have been emulators for windows on the mac even before the Mac ran intel processors.

 

[david berry]

You might want to check the ground on ur electric supply also using a plastic picnic knife assure impeller spins freely also by checking ground static electricity sometimes builds up and causes electronics to misbehave u may want to look a purchasing a ground probe for ur system