Oh my goodness go watch Ophra.Title is overly dramatic. Stop complaining on a public forum and address the seller or manufacturer directly first.
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Oh my goodness go watch Ophra.Title is overly dramatic. Stop complaining on a public forum and address the seller or manufacturer directly first.
It worse than that, he knows as he stated "I love Neptune, and what they do for the hobby and have a ton of their equipment. LiveAquaria.... not so much" yet chose to disparage Neptune in the Title of the thread.
Title is overly dramatic. Stop complaining on a public forum and address the seller or manufacturer directly first.
Regardless of whether it's broken or not. There should be an extra box not only to help keep it safe during delivery, but to conceal the contents while its sitting at your door. Drives me nuts when I get home from work to see an original box sitting at my door screaming "I'm expensive! Please steal me!" It's also nice to have the original box in good condition if you ever want to sell it.
I feel that the hanna was definitely way over, considering i do know my tank and how things react and from testing. The trident is reading pretty steady today and hasnt shot any error codes or crazy numbers but i agree that as long as its somewhat stable and reading stable it should be fine, just hear alot of people trying to "test" the "tester" persayI would hold Live Aquaria responsible for the damage. When I ordered my Trident from Marine Depot and it was professionally packaged in an additional box for protection.
Regarding the Trident vs Hanna. I just went through this with Neptune and will provided my details to possibly save you & others angst.
I have a dominated SPS tank and I am diligent about keeping my Alk to my preferred level which is 8dkh. I have a Hanna along with the calibration fluid to make sure the Hanna is accurate. I used this prior to the Trident.
My Alk was slowly creeping up to 8.25 which for me was high... I grabbed my Hanna & tested with the calibration kit & it was spot on with the certified calibration kit. I then test my tank water with the Hanna and I get a reading of 9.2. I was in panic mode... I know 9.2 is not a huge deal to most but to me it is when I am trying to hold 8dkh.
I opened up a ticket with Neptune. Provided the details & photos of the test along with the calibration certificate from Hanna. They were very responsive & called me. After talking with them, I believe the Trident is a very accurate piece of equipment & I trust the Trident over the Hanna.
From my testing & conversation the Hanna will read .5 to 1 dkh difference vs your true DKH reading. The Neptune rep I discussed this with also performed the same test on his tank also utilizing the Hanna with a certification kit.
He nor I are saying that the Hanna isn't a quality test apparatus, it is & will help provide consistency. But it's not as precise as the Trident.
Even making sure you perform the Hanna test to the best of your ability it is going to read + - .5 according to their default measures.
The Trident is +- .05 & has a certified calibration solution that is sealed & spoils within 8 hours. Evaporation & ambient air will effect the Trident calibration solution along with the PH once opened effecting your readings after 8 hours.
One tip: Once you perform your Trident calibration use the excess solution and check your Hanna. It will help determine the correction factor vs your Trident for piece of mind moving forward. Based off this test I know my Hanna reads 1dkh higher than my Trident.
Sorry for the lengthy reply but hopefully it saves you & others questioning the Trident vs Hanna. Long story short, they are not going to read the same.
Regarding the hanna, their "calibration" kits only test the device, they don't test the vials you are using for the actual tests, the chemicals you would be using for the actual test, or the way you are doing the actual tests. If there's a problem and you get wrong test results due to any of those three things, the calibration thing will probably still say everything about the device is perfect, since the problem isn't with the device itself.I would hold Live Aquaria responsible for the damage. When I ordered my Trident from Marine Depot and it was professionally packaged in an additional box for protection.
Regarding the Trident vs Hanna. I just went through this with Neptune and will provided my details to possibly save you & others angst.
I have a dominated SPS tank and I am diligent about keeping my Alk to my preferred level which is 8dkh. I have a Hanna along with the calibration fluid to make sure the Hanna is accurate. I used this prior to the Trident.
My Alk was slowly creeping up to 8.25 which for me was high... I grabbed my Hanna & tested with the calibration kit & it was spot on with the certified calibration kit. I then test my tank water with the Hanna and I get a reading of 9.2. I was in panic mode... I know 9.2 is not a huge deal to most but to me it is when I am trying to hold 8dkh.
I opened up a ticket with Neptune. Provided the details & photos of the test along with the calibration certificate from Hanna. They were very responsive & called me. After talking with them, I believe the Trident is a very accurate piece of equipment & I trust the Trident over the Hanna.
From my testing & conversation the Hanna will read .5 to 1 dkh difference vs your true DKH reading. The Neptune rep I discussed this with also performed the same test on his tank also utilizing the Hanna with a certification kit.
He nor I are saying that the Hanna isn't a quality test apparatus, it is & will help provide consistency. But it's not as precise as the Trident.
Even making sure you perform the Hanna test to the best of your ability it is going to read + - .5 according to their default measures.
The Trident is +- .05 & has a certified calibration solution that is sealed & spoils within 8 hours. Evaporation & ambient air will effect the Trident calibration solution along with the PH once opened effecting your readings after 8 hours.
One tip: Once you perform your Trident calibration use the excess solution and check your Hanna. It will help determine the correction factor vs your Trident for piece of mind moving forward. Based off this test I know my Hanna reads 1dkh higher than my Trident.
Sorry for the lengthy reply but hopefully it saves you & others questioning the Trident vs Hanna. Long story short, they are not going to read the same.
His Neptune probably has Velvet and Ick you'd better QT itLive aquaria
Yes correct I agree with you. That's why I mentioned using the remaining Trident calibration solution as a reference to determine what your Hanna is stating vs the Trident.Regarding the hanna, their "calibration" kits only test the device, they don't test the vials you are using for the actual tests, the chemicals you would be using for the actual test, or the way you are doing the actual tests. If there's a problem and you get wrong test results due to any of those three things, the calibration thing will probably still say everything about the device is perfect, since the problem isn't with the device itself.
You'd need to test with a normal reference solution with known alkalinity and go through a normal test to check if there's a problem at any point of using the hanna, and then you can use their calibration vials to check if the problem is with the device or with those other 3 things.
In general, I would never go for the average between two tests, or wonder which one is more accurate, just use a proper reference and get the answer. Helpful in particular when a test gives you a number you don't like and you are torn whether to upend your tank because of it or not.