Wanted to move on from Neptune ATK to a different ATO due to Optical sensor problems. Decided to take Redsea Route and bought yesterday.
Did the complete setup today. To my surprise the sensor doesn't sense the Power off and doesn't stop the motor and continue to run just to error out saying it overran.
1. Pump kicks in when level goes below Second sensor which is pump on.
2. Water crosses Pump off sensor but motor continues to run.
3. Stops after error.
Tried resetting pump parameters, did hard reset, Checked tube length etc. All good.
Tried even Citrix acid bath for the sensor. No use.
Anyone faced this issue and any solution?
I don't want to hear that I have to go through the RMA process with them and I need to get a replacement . Probably should have went with Tunze.
Did the complete setup today. To my surprise the sensor doesn't sense the Power off and doesn't stop the motor and continue to run just to error out saying it overran.
1. Pump kicks in when level goes below Second sensor which is pump on.
2. Water crosses Pump off sensor but motor continues to run.
3. Stops after error.
Tried resetting pump parameters, did hard reset, Checked tube length etc. All good.
Tried even Citrix acid bath for the sensor. No use.
Anyone faced this issue and any solution?
I don't want to hear that I have to go through the RMA process with them and I need to get a replacement . Probably should have went with Tunze.