what's wrong with my maxima?
- Thread starter CakeyCake
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Pistol Peet
Reefing , family ,God, country.
Sorry it has gone like this for u I'm sure if u reach out to them again something can be worked out i have had all sorts of a shipping problems from multiple companies however shipping is hard as these people leave them in truck overnight and days sometimes without climate control in the back were packages are. I live in a little town we're the closest lfs is a 2 hour drive i order online a lot there are some that are great others not so much them i avoid.
Pistol Peet
Reefing , family ,God, country.
I live in northdakota by the way I've seen itv50 below zero no joke. And algee barn has always been good i just leave them a note as i order tellsem my climate
Bad things can happen with shipping and neither the seller or buyer can do anything about it. Where the package in transit have a lot to do with it also. Even in the winter, I assume the shipper would know what rout the package go through what kind of temperature stress the box is going to exposed to. IMO, it is the time waiting at the hubs, and delivery in the truck.
I always consider picking the package at the main hub of my city, so the package does not go bouncing around on a truck in the Corpus Christi heat for hours. The last few hours are of then the most critical of the whole times the animal spend in the box, especially for fish. 1 hr can absolutely mean healthy vs dead hypoxic fish.
With all that said, Algae Barns is a NO GO for me becasue I am very partial with my money and like to see my clams before I buy them. I send them email request quick phone pic before I order and told that "we don't send pictures".
There is no way I will buy an Ultra Maxima, Blue Squamosa or Crocea without a picture. Other clams Gigas, Derasa, Noae, Hippo are OK sight unseen, but 100+ dollars clam, there is just no way I hand my money over that easy.
I always consider picking the package at the main hub of my city, so the package does not go bouncing around on a truck in the Corpus Christi heat for hours. The last few hours are of then the most critical of the whole times the animal spend in the box, especially for fish. 1 hr can absolutely mean healthy vs dead hypoxic fish.
With all that said, Algae Barns is a NO GO for me becasue I am very partial with my money and like to see my clams before I buy them. I send them email request quick phone pic before I order and told that "we don't send pictures".
There is no way I will buy an Ultra Maxima, Blue Squamosa or Crocea without a picture. Other clams Gigas, Derasa, Noae, Hippo are OK sight unseen, but 100+ dollars clam, there is just no way I hand my money over that easy.
AlgaeBarn
Marine Aquariums Made Easy!
I am very sorry to hear this! If you haven't already please fill out this form. https://www.algaebarn.com/claims/ ~Shaun K.Welp, I just got home from work and it looks worse than before. RIP maxima clam
AlgaeBarn
Marine Aquariums Made Easy!
That is totally understandable, the only issue is that once we start sending pictures to one then we must send pictures to everyone. We hope to add a wysiwyg option some point in the future!
~Shaun K.
OP
OP
CakeyCake
Community Member
Update on the situation: the first gold maxima died shortly after I made the post. I received a replacement from Algae barn yesterday. It ALSO came in bad shape. I could see halfway into the shell and the mantle looked terrible. I decided to give it some time, thinking it might recover. Nope. It died today.
The blue/purple maxima they sent is having the time of its life in my tank right now. It looks amazing and I'm very happy with it.
So, maybe dont buy gold Maxima's from algae barn? I can understand livestock occasionally arriving in bad condition; but twice and both on death's door? Needless to say, I won't be buying from algae barn again.
AlgaeBarn
Marine Aquariums Made Easy!
That is very unfortunate to hear! Have you reached out to us in regards to the second clam? We would love to make things right
~Shaun K.
AlgaeBarn
Marine Aquariums Made Easy!
Hi was this ever taken care of for you? If not feel free to reach out on here! ~Shaun K.
OP
OP
CakeyCake
Community Member
That is very unfortunate to hear! Have you reached out to us in regards to the second clam? We would love to make things right
I have not, but honestly I don't even want a replacement anymore. I'm sure it would come in the same condition as the other two so I'd rather not have to deal with this anymore
AlgaeBarn
Marine Aquariums Made Easy!
There are other options and you should totally reach out on here and I will get you squared
~Shaun K.
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