Hey guys,
just here to share my experience with the exact same issue. In July of 2021 TM started flooding into my area again and oh what a relief as the pandemic had caused such supply chain issues with this company I have supported for 6 years I thought that the brand had gotten so popular perhaps the constant out of stock nature of the salt was going to be permanent. In august of 2021 I started suffering massive losses of sps corals and clams from an unknown cause. Every waking moment of my free time was spent ripping my hair out trying to figure out what the cause was of my coral death. I never wanted to blame the salt. In mid September I made a post about my issue finally questioning the salt and having retrospectively appreciating that all my new salt was from turkey I had pretty much already solidified my diagnosis after 6 weeks of complete and utter pain and demoralization trying to work up the problem. I made the post on askbrs Facebook page in September 2021 and no one took it seriously. By the time I got my new salt brand I had lost an approximate 40-50k in coral value of a collection which took me 10 years of blood, sweat and food deprivation to achieve. I did a water change with the new salt on arrival and polyps I hadnt seen in six weeks came out immediately. After two days of water changes equaling to 20 percent of 450 gallons everything that was pealing stopped immediately and colors started to show up again about 12 days later. The turn around was incredible. The only thing I changed was the salt.
The agony of this circumstance was the most intense experience of my life as my corals help feed me and my animals. The stress was unbelievable. At the end of the experience tropic offered me 440 dollars for the four buckets of salt that Killed half my collection and mother colonies which took 10 years to grow. Everytime I see a post and a reignition of this discussion about tropics recent shady dealings I cringe. Outside of the measly 440 dollars they sent me they offered no real acknowledgment or apology that they HAVE A BIG PROBLEM. I live in the Chicago area and am one of the largest if not the largest high end coral collector and vendor in the Midwest. I put everyone and their mother on this salt. I wouldn’t even give advice to you if you weren’t using tropic. If you were having problems in your tank and weren’t on tropic I would literally make you switch to tropic before working with you. I posted in my local club of 5k members to warn everyone and most people took it seriously. Some didn’t initially and now THEY ARE USING THIS SALT TO SALT THEIR DRIVEWAYS because the same exact thing started happening with their tanks. They made a switch to a new brand and things turned around immediately. It pains me greatly to see other people losing their reef to this corporate BS and it’s clear as day they are cutting corners with their new production line. Since September I have had over 100 people in my dm with the exact same story as what Shane just laid out in his post and what happened to me. And in the past 4 months they have done nothing to remedy the situation. They are in complete denial and think their product is the same as always when clearly it is not. Post after post after post on FB has proven this to be true of people finding random things being off with their salt mix and tropic doesn’t consider this to be proof of a problem they need to address. I look back at this experience and besides the utter pain and feelings of horror it brings up in me I feel disappointed mostly. I was a huge asset to turn the entire Chicagoland and Midwest market towards this company and after this experience I will never ever ever be brand loyal ever again. They should be held accountable and a class action lawsuit should take place. I lost 40k at a minimum and that doesn’t account for the mental toll it took on me and my career at its peak.
Sincerely,
Ryan Cunningham MD MBS
Owner and Operator of Chumminghamsreef