Icp test lost?

[justingraham]

Last Friday the 12th I sent out an icp test to rancho cocamonga ca.

The USPS tracking number said it arrived on Tuesday the 16th.

I have heard nothing from triton that they received it. The triton website says connected.

Any help would be great

 

[Tim@Triton]

Hi, Justin sorry I missed this over the weekend...

If your sample has been delivered to the address then all should be ok, unfortunately, the scanner is not functioning at the new address still (hopefully sorted this week!) so you would not have received that scan email, the sample will have been sent on and should hopefully get here today. Once it is scanned at the lab then it will be uploaded in the normal timescale.

If you have not heard anything by Friday then we will get you a replacement kit sent out.

 

[rpeters]

I was wondering the same as mine was sent on the 11th but just received the lab scan. @Tim@Triton is there specific day they are sent from CA to the lab?

 

[Tim@Triton]

I was wondering the same as mine was sent on the 11th but just received the lab scan. @Tim@Triton is there specific day they are sent from CA to the lab?

Pretty much every day, it depends how many samples are received but usually at least 3 times a week.

 

[justingraham]

Thanks Tim was a lil worried I’ll keep u updated

 

[justingraham]

Triton barcode scanned this morning

Thanks tim