- Joined
- Apr 8, 2018
- Messages
- 2,238
- Reaction score
- 2,158
I have posted in the past about my satisfaction with Orphek customer service and product. I thought I should also post about my most recent experience.
I purchased an OR120 UV bar back in May of 2018. I was extremely happy with the product as well as the customer service. From my initial email, James my sales rep, was very fast to reply to the initial email and all subsequent questions along the way.
A couple days ago I came home and found my Orphek was not on. Looking at my Apex it showed no power draw from the light since 4pm that day
I sent an email off to James that evening and he quickly responded the following morning. He informed me that the light was past the 1 year factory warranty but did recommend that I check for DC voltage out of the power supply. I found none.
James offered to send me a new power supply at merely the cost of shipping which was about $13
Needless to say I am quite pleased with Orphek stepping up in this situation.
In a time where we have so many options for product and manufacturers I feel that customer service plays a huge role in which product we choose to buy.
I am definitely an Orphek customer and will continue to be a customer.
I purchased an OR120 UV bar back in May of 2018. I was extremely happy with the product as well as the customer service. From my initial email, James my sales rep, was very fast to reply to the initial email and all subsequent questions along the way.
A couple days ago I came home and found my Orphek was not on. Looking at my Apex it showed no power draw from the light since 4pm that day
I sent an email off to James that evening and he quickly responded the following morning. He informed me that the light was past the 1 year factory warranty but did recommend that I check for DC voltage out of the power supply. I found none.
James offered to send me a new power supply at merely the cost of shipping which was about $13
Needless to say I am quite pleased with Orphek stepping up in this situation.
In a time where we have so many options for product and manufacturers I feel that customer service plays a huge role in which product we choose to buy.
I am definitely an Orphek customer and will continue to be a customer.