Trident FAQ

Discussion in 'Neptune Systems' started by Terence, Aug 31, 2017.

  1. Terence

    Terence Well-Known Member R2R Supporter Platinum Sponsor

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    cheaper than what?
     

  2. David Cher

    David Cher Well-Known Member

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    $200 discount for international customer to purchase the 2016 head unit since there is no plans to create a 220v eb.
     
  3. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    Close.

    I am 2 years in and plan to buy a 2016 after the trident has been out a year or more. I don't like new products but have experienced Neptunes great customer service a few times now and that deserves supporting.

    No way I'll sell either of my EB8s since they are backwards compatible.

    I'll just wait till my PH and ORP probe are really at end of life.

    Won't sell my base unit either as I have learned to ALWAYS have a back up controller.

    That will leave me with 1 base apex (my current back up) to sell if anyone is interested.

    The Classic still has some life left. I just got my DOS and still need a DDR, FMM, and ATK before I have every possible accessory.

    Part of me thinks I might could get away with skipping a generation but I am Sure Neptune will make some nice price moves in a year or two to get us stragglers on board (hint hint).
     
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  4. Terence

    Terence Well-Known Member R2R Supporter Platinum Sponsor

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    Pretty confident that is not going to happen.
     
  5. ca1ore

    ca1ore Well-Known Member CTARS Member

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    Totally with you on both points. Monitor and alert, yes; but be very judicious about what you use to trigger things like dosing. No early adoptering chez moi; recipe for disaster IME.
     
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  6. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    You almost need a FO tank with nothing but damsels running if you are an early adopter so you can run it on that before moving it to your main display.

    IMO, you are essentially still providing a service for Neptune being an early adopter (and this goes for any first year product from cars to computers to tv's to guns)....as you beta test and help the manufacturer work out kinks at YOUR expense.

    The most egregious is car issues, but doing it on a reef has the potential perhaps to be even more frustrating/heartbreaking than car problems because you are dealing with live stock rather than inanimate objects.

    Not a slam on Neptune Apex either, from what I can tell they take care of their customers which is why I keep buying their toys.

    It's just a reality of the product cycle.

    I can tell you I REALLY wanted a DOS when they first came out. But waited until their 10% off sale a couple weeks ago to buy one.

    I run two main pumps so I'm going to want two Cores and I'll be installing two FMM monitors as well, but no way I'm getting them at release.
     
    Last edited: Sep 7, 2017
  7. Royal_Reef

    Royal_Reef Member

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    That's great news, It's a good thing I'm fully stocked with all this new apex gear I just picked up. I'm so excited for what's to come!

    I can't wait to see what else the Trident has in store for us. I'm sure there's a lot of control freaks just waiting for this to release. Q1 and 2 couldn't get here any faster! Where does the line start for any potential NSI candidates I want to be first in line.
     
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  8. mdbannister

    mdbannister Ahh...the Reef Life Staff Member Team R2R R2R Excellence Award SCMAS Member Build Thread Contributor Article Contributor Partner Member 2018

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    @Terence, thank you for continuing to answer questions in this thread. I found these two posts in particular to be very helpful. I'll continue to follow this discussion and look forward to the advances Neptune continues to make in bringing new tech to the hobby.
     
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  9. MockandRoll

    MockandRoll Well-Known Member

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    @Terence @Randy Holmes-Farley

    I didn't see a response to my questions above. If reagents go bad due to evaporation and/or an interaction with the air in the tubing, couldn't Neptune put a solenoid on the reagent tubing to make the mag and cal reagents last longer? Has anything like this been discussed?
     
  10. justingraham

    justingraham Well-Known Member R2R Supporter R2R Excellence Award Build Thread Contributor NJRC Member Partner Member 2018

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    Thank you for ur replies

    One last question on the trident with the other alk testers on the market or soon coming to the market are using ph probes. The trident is using leds as u said if a ph meter goes bad it can be replaced if the led lights go bad will they be replace able or is that going to be more cost effective to buy a new trident.

    I love my apex I do may not seem like it to most people but it has been good to me. This upgrade thru a new apex makes me mad as it is once again my hard earned money I have to fork up for it. Are u pushers yes u are and that's great for u and the hobby but that's a lot of money to drop on a product I have that works fine if not better then the new apex

    I still feel the same but thank u for answering my questions about ur product
     
  11. justingraham

    justingraham Well-Known Member R2R Supporter R2R Excellence Award Build Thread Contributor NJRC Member Partner Member 2018

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    And I meant pushers as in pushing the technology
     
  12. Terence

    Terence Well-Known Member R2R Supporter Platinum Sponsor

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    The issue for the Trident and extending the reagents is a bit more complicated and something that starts to get into proprietary methods so I won't be revealing any more than I have at this point.
     
  13. Terence

    Terence Well-Known Member R2R Supporter Platinum Sponsor

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    I believe the LED will have a service lifetime that will be longer than 99% of customers will keep their aquariums - and certainly many times the lifespan of a pH probe.
     
  14. MockandRoll

    MockandRoll Well-Known Member

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    Thanks for responding.
     
  15. ca1ore

    ca1ore Well-Known Member CTARS Member

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    Haha, true ..... though I am amongst the 1 percenter crowd ...... 30 plus years. Of course I'm always swapping out tech .......
     
  16. Newb73

    Newb73 Well-Known Member Partner Member 2018

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    I still have my old hang on the back cpr skimmer and "state of the art" compact fluorescents....and I consider myself to be a total newb still.

    Outlasting a set of LEDs hardly seems like a challenge and I'm working on it very hard with a few original Kessil A150s already.

    Still consider myself a newb.

    Your post reads like you don't expect people to last 2 years.

    I've been keeping fish since 1989, but salt only since about 2003..and corals only since 2010.

    Still consider myself a newb....
     
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  17. Sleepydoc

    Sleepydoc Well-Known Member

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    If you have a working Trident 30 years from now, I think Neptune would probably buy you a new one just so they could show off the original!

    The lifespan of an LED is in the thousands of hours. Remember that the Trident will likely only be using the LEDs for a few minutes per day, even if you are using a very aggressive testing regimen. Even with the limited info we have about the Trident right now, I can think of several things that I would worry about wearing out, but the LEDs are not one of them.

    Regarding the Apex Classic vs 2016 - there are plenty of companies who offer older, less capable versions of their product at a cheaper price. That lets consumers make the choice and gives them the option of paying less money for fewer features. From the day the 2016 was released, Neptune was very clear that they would support the classic but that some future accessories would not be compatible. The Apex Classic still remains a very capable controller. Currently, the only feature that the 2016 has that the classic doesn't is the power monitoring. At some point next year, the Trident will be released and you can add that to the list, making it 2 items long. To my knowledge, there is nothing that the classic has lost in abilities; it can still do everything it could the day you bought it.

    I have an Apex 2016 and like it, but at this point, I would have a hard time justifying the cost to upgrade from a classic to a 2016. Even once the Trident comes out, it's far from clear that it will be an essential piece of equipment. Alkalinity monitors are a cool new toy, but they are still very new and whether they will make any difference in the health of a tank is yet to be seen. If it turns out that they have no effect at all, then the Trident may turn out to be a very overpriced Salifert kit. If, on the other hand, it turns out that they are useful, then you have data that would actually justify the expense.

    Technology is seductive. We all want the newest, best toys. Whether they consciously realize it or not, I honestly think the real issue for many people is the fact that they don't have the option to use the Trident. If it were compatible with the classic, I suspect many people would not buy it but still be happy because they could if they wanted to. Many times in the past, I have paid more for something with features I wasn't sure I needed but because I liked having the option to use them if I wanted to. I suspect most of us have done the same at one point or another. It doesn't make sense, but it's human nature.
     
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  18. ca1ore

    ca1ore Well-Known Member CTARS Member

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    Hmmmmn, let me see in another 30 years I'll be ..... Well, dead probably LOL.

    On a less morbid note, I have not yet been able to justify switching to the new apex. I have the lite and it does everything I've asked if it. Will trident be the 'push' I need ..... Who knows, will wait and see though.
     
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  19. Sleepydoc

    Sleepydoc Well-Known Member

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    The older and more experienced I get, the more pragmatic I have become and less enamored with new technology for the sake of it being new. There are far too many examples of the 'newest and greatest' being not so great. For me, function and reliability are far more important assets. If the lite is doing everything you need, I'd sit tight!
     
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  20. infinityends

    infinityends Well-Known Member

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    Terence, something I don't believe has been mentioned although I haven't read every single post on this thread.

    Related to reagents. This may be a feature that would be cost prohibitive to add or too late in product development.

    But it would be useful for the reagent containers to have a chip similar to a printer cartridge that will tell the apex how much reagent is left and alert users when reagent is low.

    More importantly. This chip could also report batch numbers and the apex could automatically alert users if it is discovered a bad batch of reagents were made/sold and were actively in use in a users trident unit.
     
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