How about Reagent Fluid Refills nothing posted on your websiteHey all, I wanted to provide a bit of an update on how we're going to be selling the Tridents going forward. We've heard you all loud and clear. Based on an overwhelming amount of customer feedback, it sounds like a waiting list is going to be the best way to handle the Trident orders rather than a mad dash to hit the checkout button. We're getting that sign up list ready right now and I will have more info to post (likely in it's own thread) shortly.
Done. Took me a second to find it but once I re-read what you wrote (my wife says it is a issue I have...) saw it.Head over to the Trident product page and there will now be a sign up link at the top of the product description
Makes me feel better that there is a better way to do this until the supply reaches the demand. Thanks for doing this!Head over to the Trident product page and there will now be a sign up link at the top of the product description
This is a great idea! Glad y’all took this extra step for your customers!!!!Head over to the Trident product page and there will now be a sign up link at the top of the product description
It really is awesome to have a company that listens to their customers and finds a resolution that is beneficial to everyone.
This is actually a good thing in this case. From their last video it looks like they were having initial problems with the "Grey" bottles they switched to and they were leaking in transit. At least this way they can pull those and send fixed ones without having to recall a dozen cases from a bunch of vendors.Right now refills are only available directly from Neptune, but they are available and in stock. Neptune says they hope to have them available from resellers ‘soon’ whenever that is.
Here is the thing though... Neptune knew the hype, interest, and demand. They should have learned their lesson from the the 2016 Apex launch. Instead of being prepared for a smooth launch, retailers are being punched in the face for Neptune's inability to logistics. I will caveat a point that there may be a high reject rate at the assembly/testing point, but that should have been worked out leading up to launch.I’m sure that if Neptune has stock available to do this they would have done so. I don’t think anyone is just sitting on thousands of units and watching all this unfold. There was a Neptune video that mentioned that they do some assembly and calibration and testing of each unit in house in California before they are shipped out. It’s not like they just have thousands of units built in China and they turn around and ship them out immediately to the resellers. I’m sure this is where the bottleneck is.