But this is a Gen5 unit. Like version number 5, not some new never before seen product. That is my biggest gripe with Ecotech. If this was some new product from them that seems like it wasn't even tested or QC'd, then I would expect it be called a Gen1 of maybe a new product line. Calling something Gen5, to me, means it has been put thru all the tests from 4 previous generations and is solid to a tee.
I would think there are plenty of reasons to keep the average consumer out of the innerds of their lights. If you are beyond some timeline to return the lights to the place of purchase then I guess fixing it ones self is an alternative if you want to agree to doing that. I personally run a battery of things before I even connect it to my tank.. If it fails any one of them, it should go back for exchange or refund in my book.. Now I learned a long time ago, a new toy is only good if it works out of the box. I remember pitching fits because my dad wanted to return a bike to the store as it didn't have any bearings in the steering column. I just wanted him to fix it.. well it was not possible obviously.. (It was a 1960's Schwinn Orange Crate. 5 speed stingray bike.. ) can you imagine what that would be worth today?
Good for you. It’s sad that you had to go through that kind of process to get a refund. You have verifiable proof and acknowledgment of defect and still refusal. As though these lights are for over your kitchen sink. They are helping keep most of the time several thousands of dollars of living creatures alive. Keeping coral alive with properly operating equipment can at times be a struggle. That’s the supposed “Top Quality” you paid Top Dollar for. Companies that pull that truly rub me wrong and will never see my money.
I don’t understand how you could think that’s ok. Unless it’s out of the warranty period you shouldn’t have to touch it. You paid for quality and for dependable operation. If your not getting that then get rid of it and get something that is. I love to Diy and build things, but if I paid what is it $800/light for XR30 blues? You bet your butt I’m sending them back if they are cracked when I open the box! If I have verifiable proof they are doing their own thing when they want they are going back as well.
IMO, it's not something you should have to do at all with an expensive top end model and that's the real point. It's not about how good Ecotech are at admitting there are faults or how quick they send out replacement parts. Has someone stated above, these are gen5 not some completely new light but the result years of development, some development when they release a product with so many faults.
