- Joined
- Dec 28, 2016
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While I respect your opinion, for many companies this is not the case. Point being - if you don't want to deal with those companies don't. But - after you've ordered something and there is a problem - don't complain (IMHO) about the policy.It’s the original stores responsibility because the shipping is part of their business model. When I order corals, I pay shipping to the vendor, not to the shipping company (and I have no choice I who they use). I am paying for a product and paying for the shipping, if I don’t get what I ordered, I shouldn’t have to pay shipping again, I fulfilled my end of the sales agreement (I mean rhetorically, not talking about TOS), it shouldn’t be up to me to pay for shipping again to be made while (receive what I ordered and paid for). When I buy something from Amazon, and it doesn’t arrive, or is broken, or isn’t what I ordered, I get a refund for the entire price I paid, shipping included (I have Prime, but if you don’t they refund shipping). I personally don’t have an issue with store credit vs a refund, but shipping should be free on any replacement, the consumer shouldn’t have to pay for shipping twice (or 3, 4, 5+ times if it’s continually DOA).