Trident FAQ

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Sleepydoc

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I will honestly be buying a competitor till its ready at this point. I still want it, but I need something in the mean time to manage my ALK for me to keep me at the level I want to be in this hobby right now.

The Triton looks like a cool product, and I understand people are eager and impatient, but up until a few months ago we had *nothing* that would automatically measure alkalinity and many people have been very successful in the hobby in spite of this. Am I missing something? The Triton seems like controllers in general - nice to have, but certainly not required to be successful.

Personally, I can appreciate Neptunes caution with introducing this product. They took their time with the COR, but by all accounts it has been a successful product launch with very few issues. They had some issues with the Apex 2016 (from a batch of faulty SD cards, IIRC) and I'm sure they would very much like to avoid repeating this. As someone else mentioned above, the same people who are complaining about how long the Triton is taking to come out would be complaining even louder if it came out and had bugs. On top of that, if they do have closed loop functionality with the Triton guiding alkalinity dosing, there is the very real possibility of an error crashing a tank and causing thousands of dollars of livestock losses.

I'm interested in the triton, but am not going to buy one right away - Salifert has been serving me well thus far.
 

Robert Scott

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I've got a large SPS system and do a lot of traveling, so remote, automated monitoring is almost a must for me. (Don't always trust fish sitter with manual testing) I also would be leery of closed loop monitor/dosing. I would probably monitor with Triton and react via other methods.
 

Mike810

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Automated testing is great and I'm excited to see how accurate it is. However, I think y'all are crazy wanting to hand over dosing of the big 3 based on trident test results. That's just asking for a tank disaster.

If I had the trident, I'd only let it test and that's it. Same with the KHG I have now, I only let it test and I make necessary corrections if needed even though it does have the function to auto dose alk also.

If I had let the KHG auto dose alk for me, it would be all over the place because simply put, the darn thing is just not that accurate at all.

I guess I rather not let a piece of equipment take over such a vitally important task of making necessary corrections to such important parameters especially alkalinity. An sps tank can crash in no time if the trident's test aren't accurate. Lps and softie tank would have more time to catch such mistakes.
 

tastyfish

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Automated testing is great and I'm excited to see how accurate it is. However, I think y'all are crazy wanting to hand over dosing of the big 3 based on trident test results. That's just asking for a tank disaster.

If I had the trident, I'd only let it test and that's it. Same with the KHG I have now, I only let it test and I make necessary corrections if needed even though it does have the function to auto dose alk also.

If I had let the KHG auto dose alk for me, it would be all over the place because simply put, the darn thing is just not that accurate at all.

I guess I rather not let a piece of equipment take over such a vitally important task of making necessary corrections to such important parameters especially alkalinity. An sps tank can crash in no time if the trident's test aren't accurate. Lps and softie tank would have more time to catch such mistakes.

It's the option to do so that interests me. Everyone is likely to use it monitor only at first, but if you have to get another upgrade, or more kit etc to add the dose adjustment capability in, then it becomes far less of an attractive proposition vs the other options out there.

I would expect safeguard margins to be used so that the system can only adjust by x% before triggering an alarm etc.
 

Centerline

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I am so angry. Well not really.

I have two Nest thermostats I bought four years ago. The one in the back of my house is always reads wrong because it is in the hallway and not the back bedroom. Now Nest is coming out with new $40 remote temp sensors. Awesome, I thought. Oh, wait, they require the 3rd generation Nest thermostat ($300) to operate. I have a gen-1 or gen-2. Those thieves. They are simply doing this to soak us for money. Or not.

Guess what I am going to do?

Absolutely nothing. For now. Maybe when it comes out or when something else compelling comes out I will pony up and make the switch. I love my other Nest products and technology moves forward. Which is what I want them to do as an innovative company. I get to decide at what pace I want to follow. My Nest thermostat still does what it promised to do when I bought it four years ago, and more. I can still access it in their cloud with all my other Nest products like the door lock I just bought and installed on Monday.

Just wanted to share this parallel experience I am going through.
Ya, going through the same thing with Nest myself. I'm pulling them all, never going to do business with this company again. They must really think we are stupid. The need to upgrade hardware to take advantage of new features is absurd.
 

themcfreak

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Ya, going through the same thing with Nest myself. I'm pulling them all, never going to do business with this company again. They must really think we are stupid. The need to upgrade hardware to take advantage of new features is absurd.
Is this sarcasm? I can't tell. If it is, I like it! If it isn't, then you are mistaken in how you think about hardware. Look at Windows. You can't have Windows 10 on a 10 year old computer (at least, without upgrading hardware in the computer). Point is, we are always having to upgrade hardware to take advantage of new features. Android, iPhone, Windows, Mac, etc etc. Even cars are that way. My car won't support CarPlay, even though I have a modern car with advanced stereo. Software update? Absolutely should be able to happen. But my car manufacturer wants me to buy a new car or replace the stereo with aftermarket. Having to upgrade hardware to take advantage of new features is a fact of life everywhere. :)
 

scott11106

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Is this sarcasm? I can't tell. If it is, I like it! If it isn't, then you are mistaken in how you think about hardware. Look at Windows. You can't have Windows 10 on a 10 year old computer (at least, without upgrading hardware in the computer). Point is, we are always having to upgrade hardware to take advantage of new features. Android, iPhone, Windows, Mac, etc etc. Even cars are that way. My car won't support CarPlay, even though I have a modern car with advanced stereo. Software update? Absolutely should be able to happen. But my car manufacturer wants me to buy a new car or replace the stereo with aftermarket. Having to upgrade hardware to take advantage of new features is a fact of life everywhere. :)
or maybe they just want you to buy the better options instead of getting the bottom of the line radio.. most likely you can upgrade the radio not the entire car. Neptune has a large amount of great products and when it is here we will buy it if we want. worst thing would be to release and have problems. patience is nothing new in this hobby (having said that i really work to find any in my personal life)

also as a side note i agree with some other comments on how cool it is that terrance is actually on the forum and responding, that is unheard of and makes me want to buy more of their products....my 2 cents
 

themcfreak

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or maybe they just want you to buy the better options instead of getting the bottom of the line radio.. most likely you can upgrade the radio not the entire car. Neptune has a large amount of great products and when it is here we will buy it if we want. worst thing would be to release and have problems. patience is nothing new in this hobby (having said that i really work to find any in my personal life)

also as a side note i agree with some other comments on how cool it is that terrance is actually on the forum and responding, that is unheard of and makes me want to buy more of their products....my 2 cents

I absolutely agree the original manufacturer would like me to upgrade. FWIW, I wasn't complaining about having to upgrade to get the feature I want. Just trying to prove the point that Neptune is not doing anything wrong here. Old hardware can't handle new stuff all the time (at least without a lot of work/money).

And agreed, kudos to @Terence for chiming in. Bet my car manufacturer wouldn't do that if I complained on a forum ;) Love Neptune products, keep it up!
 

rcmike

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I can't wait to get my hands on one personally. I am bad about putting off testing, especially if things have been stable for a long time. My calcium reactor clogged up once and I went on vacation and alkalinity dropped way low. I lost almost all of my sps. If I had something that would have alerted me I could have gotten it fixed before disaster struck. I actually bought a new apex base unit just so o could use the trident.
 

Centerline

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or maybe they just want you to buy the better options instead of getting the bottom of the line radio.. most likely you can upgrade the radio not the entire car. Neptune has a large amount of great products and when it is here we will buy it if we want. worst thing would be to release and have problems. patience is nothing new in this hobby (having said that i really work to find any in my personal life)

also as a side note i agree with some other comments on how cool it is that terrance is actually on the forum and responding, that is unheard of and makes me want to buy more of their products....my 2 cents
Yup, it is sarcasm.
 

Centerline

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Is this sarcasm? I can't tell. If it is, I like it! If it isn't, then you are mistaken in how you think about hardware. Look at Windows. You can't have Windows 10 on a 10 year old computer (at least, without upgrading hardware in the computer). Point is, we are always having to upgrade hardware to take advantage of new features. Android, iPhone, Windows, Mac, etc etc. Even cars are that way. My car won't support CarPlay, even though I have a modern car with advanced stereo. Software update? Absolutely should be able to happen. But my car manufacturer wants me to buy a new car or replace the stereo with aftermarket. Having to upgrade hardware to take advantage of new features is a fact of life everywhere. :)
Yup, sarcasm. Don't get me wrong, I feel for people who have an investment and find that their equipment may not support some new features (however Im a little surprised that apple and its never ending upgrades haven't acclimated everyone to this). But the truth is that something as simple as the amount of RAM has or the type of connections can be a limiting factor. A lot of that stuff cant just be upgraded from the original engineering specs.
 

tastyfish

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or maybe they just want you to buy the better options instead of getting the bottom of the line radio.. most likely you can upgrade the radio not the entire car. Neptune has a large amount of great products and when it is here we will buy it if we want. worst thing would be to release and have problems. patience is nothing new in this hobby (having said that i really work to find any in my personal life)

also as a side note i agree with some other comments on how cool it is that terrance is actually on the forum and responding, that is unheard of and makes me want to buy more of their products....my 2 cents

Kudos for Terence in doing so, but it's not unheard of. The founders of many reefing companies are on forums and talking to their customers.
 

Sleepydoc

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I've got a large SPS system and do a lot of traveling, so remote, automated monitoring is almost a must for me. (Don't always trust fish sitter with manual testing) I also would be leery of closed loop monitor/dosing. I would probably monitor with Triton and react via other methods.

Not disputing that it would be very nice and convenient for someone in your situation, but my point is you are managing without it currently and likely have been for quite some time, so waiting a couple more months should be that big of a deal.
 

pdxmonkeyboy

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Just to make sure i understand.. we can expect the trident to be available to the general public in December??
 

Sleepydoc

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Just to make sure i understand.. we can expect the trident to be available to the general public in December??

Maybe. Neptune’s recent history with product introductions would suggest that they will introduce it when they feel they have tested it adequately and they have the production/supply issues resolved. The COR was rumored for well over a year with very little word, then they released a video and started shipping them a couple weeks later.

As frustrating as it can be waiting, I would rather they take the time to thoroughly test and ‘do it right’ than rush a product to market just because people are waiting, especially with something like the Trident that could potentially crash your system if things go wrong.

Edit: the good news for us as reefers is that it appears there will be two or three automated testing devices on the market fairly soon, giving us more options. The competition is also good as it keeps the manufacturers on their toes. :)
 
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