That's good. That is my biggest fear with ordering online. I have ordered 1 time online and it turned into a huge mess. I haven't ordered another live thing online because of it...
Not to hijack, but I must say I have been pleasantly surprised with my experiences ordering online. I have ordered fish and corals from LiveAquaria, BlueZooAquatics, FragHouseCorals and Cultivated Reef. All arrived well packaged and in great shape. The Wrasse I got from BlueZoo was so well packaged it survived a 24 hour shipping delay.
Sorry you had a disappointing one, @HolisticBear.