Not exactly sure how this all played out but as a company that in this case makes a liquid housed in a carton that probably will be around electrical devices finds out that their containers are faulty and are leaking the right thing to do would be to halt production of said containers and immediately inform distributors to remove their items from the shelves until further notice. During this time the company should release the findings through their media outlets such as forums/websites etc in an effort to alert all customers of the potential risks of the problem. The Free Replacements of damaged goods is a given and doesn't even need be discussed, the information dispersed/ how its dispersed and how much of it however is what really matters. Correct me if I'm wrong but the original reply from Triton seemed as though they were just interested in customers who are experiencing the problem and not so much in alerting the existing/potential community with the potential dangers. I want a company that is pro-active not just re-active. Again, I don't know the full story but if it didn't go as outlined above IMO there's some priorities that need adjusting.
Well said...
M