Problems with new Nero 5 pumps

[Reefahholic]

Interesting thread. I'm not going to bag on the vendor but what I'm scratching my head over is why they didn't test various glass and acrylic thickness. Not like this is super expensive to set up. Visit local glass and plastic shop, order a pane of glass, mount on some 2 x 4's to hold steady, attach various models and proceed to test. Problem solved.

Looks like they may have a Mars probe issue on their hands. Something so simple has a math conversion or cheap purchase (i.e. not thinking of it) could have prevented a re-design or disaster.

My thoughts exactly. It seems like the pump pressure would keep the pump magnet stuck to the magnet pad. I do see where it would be super annoying if you turned the pumps off and they fall to the bottom.

Does anybody know if they’ve addressed this issue? I know the new pumps are being shipped with fish guards.

 

[bigcheese]

I had warranty service done on mine back in September. The new one they sent me had a guard and a slightly different magnet design, mostly to fit the guard.
I haven't had an issue with the magnet being strong enough; I only have 3/8" glass and it's a solid connection.