Divers Den @ Liveaquaria fan here.
Here is a great example of fantastic customer service.
I ordered a pair of Kuiters wrasses off of Divers Den right before new years.
They were going to be shipped out that next Monday, but here in Utah we were expecting a severe storm, so they called me and asked if they could wait because of the severe weather, which of course I said yes. Also, the female leopard had a small tear in her anal fin and they wanted to hold off until it was completely healed.
I have called at least twice a week asking how they were doing and I always receive kind and professional help. Kevin Kohen himself checked on them for me and returned my message the next day. Now the fish are ready to ship out next week and they again called me and asked which day would best work for me. Plus they waived the shipping fee.
Without a dought, they are the best in their business and quality care is unmatched by anyone.